Associate Support Tech

Fresenius Medical Care AG; Waltham (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Fresenius Medical Care AG in Waltham, MA is seeking an Associate Support Technician to provide technical support on dialysis devices and related systems. You will handle customer inquiries, document interactions, and maintain data accuracy while upholding HIPAA and company policies.

You will work with cross-functional teams, participate in projects, and may travel as needed. A high school diploma is required; associate degree is a plus, and strong communication is essential for excellent service.

Qualifications

• High School Diploma required; Associate degree desirable.
• 2-4 years' technician or related experience.
• Customer service or clinical environment experience preferred.
• Strong computer skills in MS Office and data systems.

Responsibilities

• Provide technical support on hemodialysis devices to customers.
• Document all customer contacts accurately in systems.
• Maintain confidentiality and HIPAA compliance for patient data.
• Collaborate with teams and participate in projects as assigned.

Skills

Customer service

Data entry

Problem solving

Written communication

Education

High School Diploma

Associate degree desirable

Tools

Word processing

Database

Spreadsheet

Email

Job description

Associate Support TechFresenius Medical Care AG uses necessary cookies on this career website to enable core functionality such as security, network management and accessibility. Moreover, you can accept an additional set of cookies for the application process and modification (Autofill with Resume, My Information, My Experience, Application Questions, Voluntary Disclosures, Self-Identify and Review). If you need more information, please see our cookie declaration and check your browser settings to uninstall undesired cookies, but be aware that this may affect how the website functions.### Associate Support TechApply: Remote: Waltham, MA, USA: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): R0254529PURPOSE AND SCOPE:The Associate Support Technician provides technical support on diverse customer telephone inquiries of applicable devices within the assigned areas of responsibility. The incumbent effectively communicates operational and technical support to diverse audiences on a routine basis. In this capacity, the Associate Support Technician provides outstanding customer service through effective and timely communication. PRINCIPAL DUTIES AND RESPONSIBILITIES:* Use effective customer service to address / resolve issues related to hemodialysis machines; familiar with equipment.* Ensure data accuracy and integrity through the documentation process of all customer contacts in applicable systems.* Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.* Establish and maintain strong working relationships with teams, management and/or customers through in-depth understanding, interpretation and application of established company policies and procedures during all customer interactions.* Possess a solid understanding of hemodialysis machines and functionality.* Support the assigned function(s) through active participating in cross-divisional team meetings as required.* Assist with various projects as assigned by direct supervisor.* Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.PHYSICAL DEMANDS AND WORKING CONDITIONS:* The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be available for inclusion in a rotating 24-hour call coverage schedule. + Must be available to work overtime as required. + Occasionally lift and/or move up to 30 pounds.* Travel may be required.EDUCATION:* High School Diploma required; Associate's Degree desirable; or equivalent experience EXPERIENCE AND REQUIRED SKILLS:* 2 - 4 years' as a Technician or related experience.* Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred.* Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications.* Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner.* Excellent customer service skills to successfully handle confidential information with a high level of professionalism, discretion and tact.* Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management.The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.**Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.** If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form (smartsheet.com)Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors