Dialysis Equipment Field Service Technician

Fresenius Medical Care AG; Philadelphia (Philadelphia County); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Fresenius Medical Care is seeking a Field Service Technician to install, service and maintain dialysis equipment at client sites across the region. You will diagnose issues, perform on-site repairs, and ensure compliance with health, safety, and HIPAA requirements.

The role requires 4–6 years of related experience, a valid driver's license, strong computer and customer service skills, and the ability to work in a hospital or dialysis environment.

Qualifications

• High School Diploma required; Associate's Degree desirable; and Bachelor's Degree strongly preferred.
• Minimum 4 - 6 years of related experience.
• Valid driver's license required.
• Prior experience in a dialysis and/or hospital environment preferred.
• Strong computer skills with demonstrated proficiency in word processing, spreadsheet, database and email applications.
• Excellent customer service skills to successfully handle confidential information with a high level of professionalism, discretion and tact.
• Strong oral and written communication skills to effectively communicate with diverse audiences.

Responsibilities

• Performs all assigned equipment installation, service and/or maintenance in compliance with company policies and procedures.
• Provides high level technical in-service support for cross-divisional teams and/or customers as requested.
• Maintains field service inventory in compliance with management recommendations; ensuring accountability for the usage and/or dispersal of assigned inventory.
• Maintains assigned company vehicle, credit card(s) and other business accounts in compliance with company policies and procedures.
• Contributes to the improvement of ongoing operations within the assigned function(s) to maximize efficacy and efficiency in alignment with company goals and objectives.

Skills

Customer service

Communication skills

Computer skills

Driver's license

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

Fresenius Medical Care is seeking a Field Service Technician to install, service and maintain dialysis equipment at client sites across the region. You will diagnose issues, perform on-site repairs, and ensure compliance with health, safety, and HIPAA requirements.

The role requires 4–6 years of related experience, a valid driver's license, strong computer and customer service skills, and the ability to work in a hospital or dialysis environment.