Dialysis Equipment Support Technician (On-Call)

Fresenius Medical Care; Waltham (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Fresenius Medical Care seeks an Associate Support Technician to provide expert technical support on diverse hemodialysis devices. You will communicate effectively with customers and internal teams, ensuring accurate data entry and compliance with privacy regulations.

The role emphasizes strong technical knowledge of dialysis equipment, excellent communication, and a commitment to outstanding customer service.

Qualifications

• Experience in customer service, call center or clinical setting.
• Ability to document interactions clearly and accurately.
• Strong computer skills with word processing, databases, spreadsheets and email.

Responsibilities

• Provide technical and operational support for hemodialysis devices.
• Address and resolve customer inquiries with professional service.
• Maintain data accuracy in CRM and other systems.
• Protect patient privacy and handle confidential information per HIPAA.
• Build strong working relationships with teams and customers.
• Participate in cross-divisional team meetings and assist with projects.

Skills

Customer service

Call center experience

Technical troubleshooting

Communication skills

Education

High School Diploma

Associate's Degree

Job description

Fresenius Medical Care seeks an Associate Support Technician to provide expert technical support on diverse hemodialysis devices. You will communicate effectively with customers and internal teams, ensuring accurate data entry and compliance with privacy regulations.

The role emphasizes strong technical knowledge of dialysis equipment, excellent communication, and a commitment to outstanding customer service.