Remote Desktop Support Engineer - Apple/Mac & Network

NSC Global; Racine (WI); On-site; USD 52,000 - 72,000; Full time

Job summary

NSC Global is seeking a Desktop Support Engineer in the United States to provide on-site and remote technical support for Apple/Mac OS, hardware, and network environments. You will be the primary contact for executive and financial users, troubleshoot issues, and coordinate with vendors to minimize downtime.

The role requires strong problem-solving skills, experience with ticketing systems, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Associate's degree or 3–5 years of related experience.
• Familiar with standard IT concepts, practices, and procedures.
• Ability to troubleshoot hardware, software and network issues.

Responsibilities

• Provides on-site and remote technical service support, installation, configuration and problem resolution in Apple / MAC / Network environments.
• Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
• Diagnoses mechanical, hardware, software and system failures using established procedures.
• Determines most cost effective repair resolution to minimize customer downtime.
• Acts as the primary provider of technical support to desktop and laptop users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers.
• Monitors and updates help desk incident tracking tickets to demonstrate compliance with issue response and resolution, SLAs, logging daily activities and documenting solutions.
• Functions as primary point of contact with customer from ticket assignment to resolution, including scheduling work and status updates.
• Evaluates current processes, procedures, and technology to improve effectiveness in providing support.
• Coordinates support and repair activities with select third party vendors.

Skills

Desk side support

Apple/Mac OS

Networking

VPN/Wireless

Job description

NSC Global is seeking a Desktop Support Engineer in the United States to provide on-site and remote technical support for Apple/Mac OS, hardware, and network environments. You will be the primary contact for executive and financial users, troubleshoot issues, and coordinate with vendors to minimize downtime.

The role requires strong problem-solving skills, experience with ticketing systems, and the ability to manage multiple priorities in a fast-paced environment.