Executive Apple Desktop Support Specialist

gdit; Washington (District of Columbia); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

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Job summary

GDIT in Washington, DC is seeking a Sr. Desktop Support Specialist (Apple Support) to provide expert end-user support for Apple devices and macOS, including executive assistance.

You will manage iOS/macOS troubleshooting, deploy and administer MDM tools (Jamf, AirWatch, Intune), and help educate staff on best practices. This on-site role in DC offers 40-hour weeks and growth across IT initiatives.

Qualifications

• Proven experience as a Desktop Support Technician or in a similar IT support role.
• Strong expertise in Apple iOS and macOS environments (executive support preferred).
• Familiarity with troubleshooting for Apple hardware, software, and peripherals.
• Knowledge of MDM tools (Jamf, AirWatch, Intune).
• Ability to explain technical concepts to non-technical and executive users with clarity.
• Certifications such as ACiT or ACSP are a plus.
• US Citizenship Required On Site

Responsibilities

• Provide technical support to end-users on Apple iOS devices (iPhones, iPads) and macOS systems.
• Deliver executive support services, including rapid troubleshooting and high-priority technical assistance for senior leadership.
• Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
• Assist with setup, configuration, and management of Apple and iOS devices.
• Support and administer MDM solutions such as Jamf, AirWatch, and Intune.
• Perform regular maintenance, security updates, and system optimizations on Apple devices.
• Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools.
• Maintain accurate inventory of Apple hardware, peripherals, and software licenses.
• Collaborate with IT team members to implement IT projects and support new initiatives.
• Document troubleshooting processes, system configurations, and resolutions.

Skills

Apple devices

Apple hardware

Apple iOS

Computer support

Device management

Tools

Jamf

AirWatch

Intune

Job description

GDIT in Washington, DC is seeking a Sr. Desktop Support Specialist (Apple Support) to provide expert end-user support for Apple devices and macOS, including executive assistance.

You will manage iOS/macOS troubleshooting, deploy and administer MDM tools (Jamf, AirWatch, Intune), and help educate staff on best practices. This on-site role in DC offers 40-hour weeks and growth across IT initiatives.