Remote Deposit Support Analyst for Banking Software

Ufs Llc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Navanta in the United States is seeking a Customer Support - Deposit Analyst to deliver banking application support to Navanta bank customers. The role involves answering questions by phone and email about banking applications, resolving issues, and providing training as needed.

Under the Director of Customer Support, you will log and track requests, assist with new software releases, document resolutions, and collaborate with vendors and bank teams to ensure timely, accurate service and

Qualifications

• Bachelor’s degree or GED with work experience equivalent
• 3 years in banking/financial industry desired
• 3 years in direct client support desired
• Prior experience with Fiserv Premier Deposit & General Ledger Core banking software desired

Responsibilities

• Answer, evaluate and prioritize service requests via phone and email related to banking software support
• Log and track requests using CRM, documenting actions taken to resolve requests
• Assist in deployment of new software releases for supported applications
• Document resolutions for internal sharing and customer knowledge
• Participate in bank conversion/merger/acquisition projects as needed
• Assist with major projects and initiatives as assigned
• Collaborate with third-party vendors on behalf of customers
• Analyze and evaluate service requests to identify trends and make recommendations
• Other duties as assigned

Skills

Analytical thinking

Troubleshooting

Communication skills

Self-motivated

Team collaboration

Deadline-oriented

Customer focus

Problem solving

Education

Bachelor’s degree

GED/HS Diploma + 3 yrs experience

Tools

Fiserv Premier

General Ledger software

Job description

Navanta in the United States is seeking a Customer Support - Deposit Analyst to deliver banking application support to Navanta bank customers. The role involves answering questions by phone and email about banking applications, resolving issues, and providing training as needed.

Under the Director of Customer Support, you will log and track requests, assist with new software releases, document resolutions, and collaborate with vendors and bank teams to ensure timely, accurate service and