Clinical Support - Delhi

Envista Holdings Corporation; Indiana; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Ormco is seeking a skilled professional to lead clinical onboarding and training for orthodontists in a remote capacity. You will educate doctors on Spark case design, facilitate onboarding reviews, and provide ongoing clinical and technical support for our digital product portfolio.

Ideal candidates have a dental background with orthodontic industry experience in sales or training, strong IT skills, and the ability to work cross-functionally in a matrixed environment.

Qualifications

• Bachelor’s degree or equivalent required in Dental.
• 3+ years Orthodontic Industry Experience in a sales or training role.

Responsibilities

• Onboard new customers clinically.
• Educate doctors on Spark case design and processes.
• Facilitate case reviews during onboarding for new Spark users.
• Serve as primary clinical support contact for new customers.
• Schedule technical follow-ups with doctors.
• Remotely onboard new doctors with software and clinical support.
• Assist field Digital Sales Specialist teams with clinical support.
• Attend relevant industry events for clinical support.
• Provide technical support (software and web) for all products in the digital portfolio.
• Proactive communication with internal and external stakeholders.

Skills

Customer service mindset

Cross-functional collaboration

IT proficiency

Communication skills

Technical requirements understanding

Detailed, meticulous

Proactive, analytical

Independent and team player

Interpersonal skills

Education

Bachelor’s degree in Dental

Tools

Word

Excel

PowerPoint

Windows OS

Job description

IND - Remote

Full time

R5027214

Job Description

Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

Job Requirements

Responsibilities

• Responsible for successful clinical onboarding of new customers
• Education for the doctors on our internal systems, processes and protocols for Spark case design
• Responsible for facilitating case reviews for our new Spark users during their onboarding period
• Primary point of contact for initial clinical support for new customers
• Scheduling technical follow up with doctors.
• On-boarding software and clinical support of new doctors remotely
• Backing up the field Digital Sales Specialist teams with clinical support
• Attendance of relevant industry events for clinical support
• Providing technical support (software and web) for all the products in our digital portfolio
• Proactive communication with internal and external stakeholders.

Desired work experience, education & skills

• Bachelor’s degree or equivalent required in Dental
• 3+ years Orthodontic Industry Experience in a sales or training role.

Other desired skills

• Strong customer service mindset
• Able to work in cross functional, matrixed environment.
• Tech-savvy, fully competent in IT (Word, Excel, PowerPoint, Windows OS)
• Highly developed communication skills
• Strong ability to understand and deliver on technical user requirements.
• Hands-on, detail-oriented, and meticulous nature
• Strong ability to understand and deliver on technical user requirements.
• Proactive, self-driven, good analytical and outstanding problem-solving skills
• Able to work independently as well as in a team.
• Good communication and interpersonal skills
• Build strong and effective partnerships internally with country leadership teams, sales team, global clinical team and other internal stakeholders

Operating Company

Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee‑based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista’s internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully‑executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com.