Remote Dental Study Club Success Manager

Spear Education, LLC; Northern (KY); Hybrid; USD 63,000 - 77,000; Full time

Job summary

Spear Education, LLC is seeking a Customer Success Manager / Study Club Advisor to oversee a portfolio of dental professionals, guiding them through every step of their membership journey with us.

This role offers a remote/hybrid setup and a base salary of $70,000 per year plus bonus potential. You will craft engagement plans, drive Summit registrations, support renewals, and uncover cross-sell opportunities while building trusted partnerships.

Qualifications

• 3+ years of success in account management or full-cycle sales, ideally in a membership-based or subscription model.
• Experience with CRM platforms; HubSpot is a plus.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word).
• Proven ability to hit targets and renew clients.
• Excellent communicator with strong listening, writing, and presentation skills.
• Comfort with phone-based client communication (85% of the role).

Responsibilities

• Be the go-to partner for your clients, developing personalized engagement strategies.
• Ensure members fully utilize the Spear ecosystem—learning, workshops, and events.
• Promote registration for the Summit and drive event signups.
• Identify cross-sell opportunities and generate internal leads.
• Proactively manage renewals to maintain strong retention.
• Be an expert in your book of business and why each customer bought in.

Skills

Account management

Full-cycle sales

Communication

Phone-based communication

Tools

HubSpot

CRM platforms

Microsoft Office Suite

Job description

Spear Education, LLC is seeking a Customer Success Manager / Study Club Advisor to oversee a portfolio of dental professionals, guiding them through every step of their membership journey with us.

This role offers a remote/hybrid setup and a base salary of $70,000 per year plus bonus potential. You will craft engagement plans, drive Summit registrations, support renewals, and uncover cross-sell opportunities while building trusted partnerships.