Remote Dental Marketing Success Manager

Firegang Dental Marketing; Northern (KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Remote work

PPO Health Benefits

401K with matching

Generous PTO and holidays

100% Telecommute

Life, AD&D, Disability Insurance

Job summary

Firegang Dental Marketing is seeking a Client Success Manager (CSM) to work directly with dentists, developing websites and digital marketing strategies tailored to each client’s market goals. You will be the primary contact for site issues, campaign changes and reporting, partnering with internal teams to drive success.

We value a data-driven mindset, strong communication, and the ability to translate analytics into actionable client insights.

Qualifications

• At least 4 year of relevant Account Management experience required.
• Dental Experience required.
• Digital Marketing required.
• Excellent written and verbal communication skills.
• Data driven and enjoy helping clients succeed.
• Team oriented and a problem solver.
• Enjoy professional conversations with clients and co-workers.

Responsibilities

• Manage a portfolio of clients with varying levels of service depending on package level; be their primary point of contact for site issues, campaign changes and reporting, developing close client relationships.
• Act as a liaison between your client and the company. Relay clients' goals to the team and campaign performance to the client in order to develop a strong consultative relationship.
• Manage onboarding new clients, set expectations, and set clients up for long term success with Firegang.
• Analyze performance reports from Google Analytics, Adwords, Facebook, Bing, etc., and interpret this data to clients in a way they will understand. Monitor results and present feedback to the client.
• Train clients on how to optimize their online reputation and phone call conversion rates, and provide other educational items that will help their practice succeed.
• Answer client emails, phone calls, and other communications in a timely manner.

Skills

Account management

Dental experience

Digital marketing

Written and verbal communication

Data driven

Team oriented

Problem solving

Job description

Firegang Dental Marketing is seeking a Client Success Manager (CSM) to work directly with dentists, developing websites and digital marketing strategies tailored to each client’s market goals. You will be the primary contact for site issues, campaign changes and reporting, partnering with internal teams to drive success.

We value a data-driven mindset, strong communication, and the ability to translate analytics into actionable client insights.