Customer Success Manager / Study Club Advisor

Spear Education, LLC; United States; Hybrid; USD 63,000 - 77,000; Full time

Job summary

Spear Education, LLC is seeking a Customer Success Manager / Study Club Advisor to oversee a portfolio of dental professionals, guiding them through every step of their membership journey with us.

This role offers a remote/hybrid setup and a base salary of $70,000 per year plus bonus potential. You will craft engagement plans, drive Summit registrations, support renewals, and uncover cross-sell opportunities while building trusted partnerships.

Qualifications

• 3+ years of success in account management or full-cycle sales, ideally in a membership-based or subscription model.
• Experience with CRM platforms; HubSpot is a plus.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word).
• Proven ability to hit targets and renew clients.
• Excellent communicator with strong listening, writing, and presentation skills.
• Comfort with phone-based client communication (85% of the role).

Responsibilities

• Be the go-to partner for your clients, developing personalized engagement strategies.
• Ensure members fully utilize the Spear ecosystem—learning, workshops, and events.
• Promote registration for the Summit and drive event signups.
• Identify cross-sell opportunities and generate internal leads.
• Proactively manage renewals to maintain strong retention.
• Be an expert in your book of business and why each customer bought in.

Skills

Account management

Full-cycle sales

Communication

Phone-based communication

Tools

HubSpot

CRM platforms

Microsoft Office Suite

Job description

Customer Success Manager / Study Club Advisor

Job Category: Member Engagement

Requisition Number: CUSTO001062

• Posted : August 10, 2026
• Full-Time
• Remote
• Salary : $70,000 USD per year

Locations

Showing 1 location

Remote - Approved US States
United States

Description

Are you passionate about building long-term relationships, driving client success, and delivering real value? Join Spear Education as a Customer Success Manager / Study Club Advisor and take ownership of your client portfolio—guiding dental professionals through every stage of their journey with us.

This is not a transactional customer service role. You’ll be a trusted advisor, a product champion, and a strategic partner, helping dentists get the most out of their membership, reduce churn, and ultimately renew with confidence.

What You’ll Do

Be the go-to partner for your clients, developing personalized engagement strategies that align with their goals.

Ensure members are fully utilizing the Spear ecosystem—from online learning to hands‑on workshops and events.

Promote registration for Spear’s annual Summit and drive event signups throughout the year.

Identify cross-sell opportunities and generate internal leads by deeply understanding your clients’ needs.

Proactively manage renewals—before expiration to maintain strong retention.

Be an expert in your book of business and why each customer bought in.

What You Bring

3+ years of success in account management or full‑cycle sales, ideally in a membership‑based or subscription model.

Experience with CRM platforms (bonus if you know HubSpot).

Confidence working in Microsoft Office Suite (Outlook, Excel, Word).

Proven ability to hit targets and renew clients.

Excellent communicator—active listener, persuasive speaker, and clear writer.

High comfort level with phone‑based client communication (85% of the role).

Be part of a collaborative, mission‑driven team improving dental practices nationwide.

Work in a Remote environment (for candidates outside Greater Phoenix market) or Hybrid (local candidates) - flexibility + in‑person collaboration

Contribute to a growing, innovative company at the forefront of dental education.

• Compensation is $70,000/year plus bonus potential.

This position will remain open for applicants to apply until 8/25/2026 or until filled.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.