Remote Delivery Leader, Private Cloud & Infra Services

Rackspace Technology

San Antonio (TX)

Híbrido

USD 132.000 - 194.000

Jornada completa

14 días+

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Descripción de la vacante

Rackspace Technology is seeking a Senior Manager, Professional Services Delivery to lead a delivery team responsible for private cloud, infrastructure transformation, migration, and consulting engagements. This working leadership role blends day-to-day delivery, staffing decisions, and process improvement, with a hybrid schedule in the San Antonio area and up to 10% travel for on-site engagements.

You will ensure projects are staffed, tracked, and governed to meet customer and business

Formación

Bachelor’s degree in Business, Technology, Engineering, Computer Science, Project Management, or related field, or equivalent professional experience.
8+ years of experience in Professional Services, consulting, infrastructure delivery, or enterprise technology services.
3+ years of experience managing technical teams or delivery projects.
Experience leading customer programs and technology implementations.
Background in workforce planning, resource management, and utilization tracking.
Experience reviewing Statements of Work, delivery estimates, and commercial commitments.
Comfortable presenting to stakeholders and leading customer-facing discussions.

Responsabilidades

Own delivery for a portfolio of Professional Services engagements across private cloud, infrastructure modernization, migration, and transformation projects.
Act as the escalation point for delivery, staffing, and project risks within your team.
Make sure projects are properly staffed, tracked, and governed to meet customer and business expectations.
Take ownership of customer satisfaction, delivery quality, and project financial performance.
Lead and develop architects, consultants, engineers, and delivery professionals on your team.
Coach team members, manage performance, and support career growth and succession planning.
Identify skill gaps and recommend hiring, training, or partner support to meet upcoming demand.
Build a culture of accountability, collaboration, and continuous improvement.
Manage workforce planning, utilization, and capacity forecasting for current and upcoming customer work.
Align staffing with delivery commitments and business needs.
Recommend hiring, contractor, or partner support where needed.
Balance resource deployment against team workload and morale.
Review Statements of Work (SOWs), resource plans, estimates, and delivery risks before project kickoff.
Confirm engagements are properly scoped and operationally feasible for your team.
Work with Sales, Solutions Architects, Legal, Finance, and Customer Success to resolve delivery issues.
Make the call on engagement exceptions and complex delivery situations within your area.
Improve delivery frameworks, project controls, and reporting standards used by your team.
Standardize execution approaches while allowing flexibility for customer-specific needs.
Apply lessons learned from past projects to future engagements.
Make sure delivery commitments are realistic, profitable, and achievable.
Work with Finance and Operations to manage utilization and project margins.
Support contract reviews, change requests, and customer negotiations as needed.
Oversee smooth handoff of completed projects into steady-state support.