Senior Manager, Professional Services Delivery

Rackspace Technology; San Antonio (TX); Hybrid; USD 132,000 - 194,000; Full time

Job summary

Rackspace Technology is seeking a Senior Manager, Professional Services Delivery to lead a delivery team responsible for private cloud, infrastructure transformation, migration, and consulting engagements. This working leadership role blends day-to-day delivery, staffing decisions, and process improvement, with a hybrid schedule in the San Antonio area and up to 10% travel for on-site engagements.

You will ensure projects are staffed, tracked, and governed to meet customer and business

Qualifications

• Bachelor’s degree in Business, Technology, Engineering, Computer Science, Project Management, or related field, or equivalent professional experience.
• 8+ years of experience in Professional Services, consulting, infrastructure delivery, or enterprise technology services.
• 3+ years of experience managing technical teams or delivery projects.
• Experience leading customer programs and technology implementations.
• Background in workforce planning, resource management, and utilization tracking.
• Experience reviewing Statements of Work, delivery estimates, and commercial commitments.
• Comfortable presenting to stakeholders and leading customer-facing discussions.

Responsibilities

• Own delivery for a portfolio of Professional Services engagements across private cloud, infrastructure modernization, migration, and transformation projects.
• Act as the escalation point for delivery, staffing, and project risks within your team.
• Make sure projects are properly staffed, tracked, and governed to meet customer and business expectations.
• Take ownership of customer satisfaction, delivery quality, and project financial performance.
• Lead and develop architects, consultants, engineers, and delivery professionals on your team.
• Coach team members, manage performance, and support career growth and succession planning.
• Identify skill gaps and recommend hiring, training, or partner support to meet upcoming demand.
• Build a culture of accountability, collaboration, and continuous improvement.
• Manage workforce planning, utilization, and capacity forecasting for current and upcoming customer work.
• Align staffing with delivery commitments and business needs.
• Recommend hiring, contractor, or partner support where needed.
• Balance resource deployment against team workload and morale.
• Review Statements of Work (SOWs), resource plans, estimates, and delivery risks before project kickoff.
• Confirm engagements are properly scoped and operationally feasible for your team.
• Work with Sales, Solutions Architects, Legal, Finance, and Customer Success to resolve delivery issues.
• Make the call on engagement exceptions and complex delivery situations within your area.
• Improve delivery frameworks, project controls, and reporting standards used by your team.
• Standardize execution approaches while allowing flexibility for customer-specific needs.
• Apply lessons learned from past projects to future engagements.
• Make sure delivery commitments are realistic, profitable, and achievable.
• Work with Finance and Operations to manage utilization and project margins.
• Support contract reviews, change requests, and customer negotiations as needed.
• Oversee smooth handoff of completed projects into steady-state support.

Skills

Delivery leadership

Staffing planning

Governance

Customer communications

Budget management

Stakeholder presentation

Education

Bachelor’s degree

Job description

Rackspace Technology is seeking a Senior Manager, Professional Services Delivery to lead a delivery team responsible for successfully executing private cloud, infrastructure transformation, migration, and consulting engagements.

This role combines hands-on delivery leadership, team management, workforce planning, and engagement governance. You’ll lead technical professionals across multiple disciplines, making sure customer commitments are met on time, with quality, and within budget — while helping improve how the team delivers along the way.

This is a working leadership role for someone comfortable moving between day-to-day delivery problems, staffing decisions, and process improvement.

Work Location and Travel : United States of America

• Candidates who live in the San Antonio, TX area will work a hybrid schedule with two days in the office.
• If you are not located near San Antonio, TX, you may work 100% remotely.
• Travel up to 10% per business requirements for on-site customer engagements.

“Remote postings are limited to candidates residing within the country specified in the posting location.”

Sponsorship

• This role is not sponsorship eligible.
• Candidates need to be legally allowed to work in the US for any employer.

What You Will Do

Delivery Leadership

• Own delivery for a portfolio of Professional Services engagements across private cloud, infrastructure modernization, migration, and transformation projects.
• Act as the escalation point for delivery, staffing, and project risks within your team.
• Make sure projects are properly staffed, tracked, and governed to meet customer and business expectations.
• Take ownership of customer satisfaction, delivery quality, and project financial performance.

People Leadership and Team Development

• Lead and develop architects, consultants, engineers, and delivery professionals on your team.
• Coach team members, manage performance, and support career growth and succession planning.
• Identify skill gaps and recommend hiring, training, or partner support to meet upcoming demand.
• Build a culture of accountability, collaboration, and continuous improvement.

Capacity Planning and Resource Management

• Manage workforce planning, utilization, and capacity forecasting for current and upcoming customer work.
• Align staffing with delivery commitments and business needs.
• Recommend hiring, contractor, or partner support where needed.
• Balance resource deployment against team workload and morale.

Professional Services Governance

• Review Statements of Work (SOWs), resource plans, estimates, and delivery risks before project kickoff.
• Confirm engagements are properly scoped and operationally feasible for your team.
• Work with Sales, Solutions Architects, Legal, Finance, and Customer Success to resolve delivery issues.
• Make the call on engagement exceptions and complex delivery situations within your area.

Delivery Methodology and Continuous Improvement

• Improve delivery frameworks, project controls, and reporting standards used by your team.
• Standardize execution approaches while allowing flexibility for customer-specific needs.
• Apply lessons learned from past projects to future engagements.

Commercial and Operational Excellence

• Make sure delivery commitments are realistic, profitable, and achievable.
• Work with Finance and Operations to manage utilization and project margins.
• Support contract reviews, change requests, and customer negotiations as needed.
• Oversee smooth handoff of completed projects into steady-state support.

Required Qualifications

• Bachelor’s degree in Business, Technology, Engineering, Computer Science, Project Management, or a related field, or equivalent professional experience.
• 8+ years of experience in Professional Services, consulting, infrastructure delivery, or enterprise technology services.
• 3+ years of experience managing technical teams or delivery projects.
• Experience leading customer programs and technology implementations.
• Background in workforce planning, resource management, and utilization tracking.
• Experience reviewing Statements of Work, delivery estimates, and commercial commitments.
• Comfortable presenting to stakeholders and leading customer-facing discussions.

Preferred Qualifications

• Experience delivering private cloud, VMware, infrastructure modernization, migration, or data center transformation programs.
• Experience supporting healthcare, financial services, government, or other highly regulated industries.
• Knowledge of VMware Cloud Foundation (VCF), virtualization, networking, storage, security, backup, disaster recovery, and infrastructure automation concepts.
• Experience working within a Professional Services or consulting organization.
• Experience managing fixed-fee, milestone-based, time and materials, or outcome-based delivery engagements.

Success in the First 12 Months

The ideal candidate will:

• Build trust and strong working relationships across Delivery, Sales, and Operations.
• Improve consistency and quality of Professional Services governance and execution within their team.
• Increase visibility into resource demand, capacity planning, and utilization.
• Strengthen reporting and governance practices for their engagements.
• Support development of delivery methodology and process discipline.
• Support talent development and succession planning within the team.
• Deliver predictable customer outcomes while meeting commercial targets.

Why Join Rackspace?

At Rackspace, you’ll lead a talented delivery team and help improve how we deliver private cloud and infrastructure services to our customers. This role offers the chance to grow your leadership skills, shape delivery practices, and make a visible impact on customer outcomes.

If you’re a delivery leader who combines customer focus, operational discipline, and people leadership, we encourage you to apply.

#LI-AW1

#LI-Remote

“Remote postings are limited to candidates residing within the country specified in the posting location.”

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $132,149.00/year in our lowest geographic market up to 193,856.30 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learnmore aboutbenefits at Rackspace.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end‑to‑end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world‑class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.