Remote Defined Contribution Administration Lead

Definiti; Erie (Erie County); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with up to 4% match

Flexible PTO

Paid holidays

Parental leave

Medical/dental/vision options

Life insurance

Short-term disability

Bonus plan eligibility

Job summary

Definiti is a national retirement services company helping clients manage retirement plans. The Defined Contribution Administration Manager will lead a team of 8 to 15 retirement plan administrators, ensuring deadlines, service quality, and regulatory compliance.

This remote-first role emphasizes leadership, process improvement, and expertise in DC administration software (FTW, Pension Pro). Occasional travel may be required.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.
• 5+ years in retirement industry (TPA) with progression and training responsibility.
• 2+ years in supervisory/management in retirement plan industry.
• Proficient with Microsoft Teams or virtual meetings.
• FTW and Pension Pro software preferred.
• ASPPA/NIPA credentials preferred.

Responsibilities

• Lead a team of 8 to 15 retirement plan administrators.
• Motivate and support team to deliver excellent customer service while meeting deadlines.
• Coordinate with other DC Administration Managers for process improvements.
• Document processes and update as needed.
• Assist in achieving company goals and objectives.
• Resolve internal questions and issues within the team.
• Communicate with clients and financial professionals on escalated items.
• Develop alternatives to improve efficiency and implement changes.
• Train and mentor staff; become SME in compliance testing.
• Monitor team productivity and deadlines.
• Support FTW and Pension Pro software related questions.
• Be the point of contact for key client relationships.
• Lead special projects and annual performance reviews.

Skills

Leadership

Remote staff management

Process improvement

Time management

Communication

Documentation

Microsoft Office

Problem solving

Training staff

Adaptability

Education

High school diploma or GED

Bachelor’s degree preferred

5+ years in retirement industry (TPA)

2+ years supervisory/management in retirement plan industry

Microsoft Teams proficiency

FTW and Pension Pro software preferred

ASPPA and/or NIPA credentials preferred

Tools

Microsoft Teams

FTW

Pension Pro

SharePoint

Job description

Definiti is a national retirement services company helping clients manage retirement plans. The Defined Contribution Administration Manager will lead a team of 8 to 15 retirement plan administrators, ensuring deadlines, service quality, and regulatory compliance.

This remote-first role emphasizes leadership, process improvement, and expertise in DC administration software (FTW, Pension Pro). Occasional travel may be required.