Remote Defense Client Relations Manager

Greystones Consulting Group LLC; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Job summary

Greystones Group is seeking a Client Relationship Manager to strengthen relationships with Department of War customers and strategic partners. You will be the primary contact, ensuring client needs are understood and acted on, while coordinating across government stakeholders and internal technical teams.

You will build trusted relationships with decision-makers across defense programs and represent Greystones at industry events, maintaining end-to-end client engagement and driving opportunities

Qualifications

• Understanding of the DoW acquisition lifecycle and government contracting.
• Experience engaging with DoW, including systems commands or acquisition organizations, with the ability to build trusted relationships with government stakeholders.
• Experience in client relationship management, account management, or customer success, ideally in a government or enterprise environment.
• Strong interpersonal and communication skills, with a demonstrated ability to build rapport and maintain long-term relationships.
• Familiarity with contract vehicles and pathways such as OTAs, SBIR/STTR, GSA, and IDIQs is a plus.
• Willingness to travel to client and command locations as needed (up to 25%).
• Bachelor's degree, or equivalent professional experience in lieu of a degree.
• Active Secret Security Clearance.
• Military experience with a background in defense acquisition is preferred.

Responsibilities

• Serve as the primary relationship point of contact for Greystones' clients across the Department of War.
• Meet with customers face-to-face, checking in on satisfaction, understanding evolving priorities and challenges, and strengthening trusted working relationships between Greystones and our clients.
• Build and grow a network of trusted relationships with decision-makers across program offices, acquisition organizations, systems commands, combatant commands, and the wider defense community.
• Partner with our engineering and technical teams to keep clients informed on Greystones' capabilities, address questions, and ensure client feedback is incorporated into ongoing support and delivery.
• Represent Greystones at industry events, conferences, and customer engagements, building trusted, long-term relationships across the defense community.
• Act as the liaison between clients and our internal capture, proposal, technical, and delivery teams so customers have a smooth, well-supported experience end to end.
• Maintain accurate client engagement records in the CRM and keep leadership informed of customer updates, emerging needs, risks, and opportunities.
• Identify opportunities to deepen and expand Greystones' relationships across the defense market, flagging potential opportunities to the business development and capture teams as appropriate.

Skills

DoW lifecycle understanding

Engaging with DoW stakeholders

Client relationship management

Interpersonal and communication skills

Willingness to travel (up to 25%)

Active Secret Security Clearance

Military experience in defense

Education

Bachelor's degree or equivalent professional experience

Job description

Greystones Group is seeking a Client Relationship Manager to strengthen relationships with Department of War customers and strategic partners. You will be the primary contact, ensuring client needs are understood and acted on, while coordinating across government stakeholders and internal technical teams.

You will build trusted relationships with decision-makers across defense programs and represent Greystones at industry events, maintaining end-to-end client engagement and driving opportunities