Client Relationship Manager

Greystones Consulting Group LLC; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Job summary

Greystones Group is seeking a Client Relationship Manager to strengthen relationships with Department of War customers and strategic partners. You will be the primary contact, ensuring client needs are understood and acted on, while coordinating across government stakeholders and internal technical teams.

You will build trusted relationships with decision-makers across defense programs and represent Greystones at industry events, maintaining end-to-end client engagement and driving opportunities

Qualifications

• Understanding of the DoW acquisition lifecycle and government contracting.
• Experience engaging with DoW, including systems commands or acquisition organizations, with the ability to build trusted relationships with government stakeholders.
• Experience in client relationship management, account management, or customer success, ideally in a government or enterprise environment.
• Strong interpersonal and communication skills, with a demonstrated ability to build rapport and maintain long-term relationships.
• Familiarity with contract vehicles and pathways such as OTAs, SBIR/STTR, GSA, and IDIQs is a plus.
• Willingness to travel to client and command locations as needed (up to 25%).
• Bachelor's degree, or equivalent professional experience in lieu of a degree.
• Active Secret Security Clearance.
• Military experience with a background in defense acquisition is preferred.

Responsibilities

• Serve as the primary relationship point of contact for Greystones' clients across the Department of War.
• Meet with customers face-to-face, checking in on satisfaction, understanding evolving priorities and challenges, and strengthening trusted working relationships between Greystones and our clients.
• Build and grow a network of trusted relationships with decision-makers across program offices, acquisition organizations, systems commands, combatant commands, and the wider defense community.
• Partner with our engineering and technical teams to keep clients informed on Greystones' capabilities, address questions, and ensure client feedback is incorporated into ongoing support and delivery.
• Represent Greystones at industry events, conferences, and customer engagements, building trusted, long-term relationships across the defense community.
• Act as the liaison between clients and our internal capture, proposal, technical, and delivery teams so customers have a smooth, well-supported experience end to end.
• Maintain accurate client engagement records in the CRM and keep leadership informed of customer updates, emerging needs, risks, and opportunities.
• Identify opportunities to deepen and expand Greystones' relationships across the defense market, flagging potential opportunities to the business development and capture teams as appropriate.

Skills

DoW lifecycle understanding

Engaging with DoW stakeholders

Client relationship management

Interpersonal and communication skills

Willingness to travel (up to 25%)

Active Secret Security Clearance

Military experience in defense

Education

Bachelor's degree or equivalent professional experience

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Greystones Group is a fast-growing woman-owned small business supporting our Nation's Defense and Critical Infrastructure Agencies with best-in-class artificial intelligence and big data analytics capabilities. Our capabilities include mission planning, operational support, leader development and education, cybersecurity, electronic warfare, and information technology solutions.

Greystones is a close-knit team, and we invest in the people on it. You'll have direct access to leadership and real ownership of your work.

We're seeking a Client Relationship Manager to strengthen relationships with Department of War customers and strategic partners. You'll be the consistent point of contact our clients rely on, staying close to their evolving priorities and making sure they get the support they need at every stage of their work with us. Working across government stakeholders and our internal technical teams, you'll keep communication steady, ensure customer needs are understood and acted on, and identify opportunities to support future missions.

Why Join Greystones?

• Remote position with a flexible work environment. Preference for candidates based on the East Coast who can travel to the Washington, D.C. area as needed.
• Work directly with company leadership and decision-makers.
• Opportunity to build relationships across the defense community.
• Growing company with opportunities for professional advancement.
• Collaborative culture where your contributions are recognized.
• Competitive compensation and comprehensive benefits.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Responsibilities

• Serve as the primary relationship point of contact for Greystones' clients across the Department of War.
• Meet with customers face-to-face, checking in on satisfaction, understanding evolving priorities and challenges, and strengthening trusted working relationships between Greystones and our clients.
• Build and grow a network of trusted relationships with decision-makers across program offices, acquisition organizations, systems commands, combatant commands, and the wider defense community.
• Partner with our engineering and technical teams to keep clients informed on Greystones' capabilities, address questions, and ensure client feedback is incorporated into ongoing support and delivery.
• Represent Greystones at industry events, conferences, and customer engagements, building trusted, long-term relationships across the defense community.
• Act as the liaison between clients and our internal capture, proposal, technical, and delivery teams so customers have a smooth, well-supported experience end to end.
• Maintain accurate client engagement records in the CRM and keep leadership informed of customer updates, emerging needs, risks, and opportunities.
• Identify opportunities to deepen and expand Greystones' relationships across the defense market, flagging potential opportunities to the business development and capture teams as appropriate.

Qualifications

• Understanding of the DoW acquisition lifecycle and government contracting.
• Experience engaging with DoW, including systems commands or acquisition organizations, with the ability to build trusted relationships with government stakeholders.
• Experience in client relationship management, account management, or customer success, ideally in a government or enterprise environment.
• Strong interpersonal and communication skills, with a demonstrated ability to build rapport and maintain long-term relationships.
• Familiarity with contract vehicles and pathways such as OTAs, SBIR/STTR, GSA, and IDIQs is a plus.
• Willingness to travel to client and command locations as needed (up to 25%).
• Bachelor's degree, or equivalent professional experience in lieu of a degree.
• Active Secret Security Clearance.
• Military experience with a background in defense acquisition is preferred.

Greystones Group is an Equal Opportunity Employer and abides by the requirements of 41 CFR �� 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, genetic information, gender identity, or sexual orientation.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the Greystones career website due to your disability. You may request reasonable accommodations by contacting Human Resources at 202-644-8998 (option #2) or [e-mail] if you need assistance completing forms or otherwise participating in the application process.

Position Requirements

Full-Time/Part-Time -unspecified-

Exempt/Non-Exempt Non-Exempt

Location Greystones Group

About the Organization

Greystones provides expert technical support to the US warfighter. We offer our clients innovative, practical, and cost-effective solutions to help them address some of their biggest challenges. Many of our projects have a direct impact on improving the material readiness of our armed forces and have enabled our soldiers and sailors to respond to new and emerging threats to our national security. We are proud of our ability to effectively leverage best practices and cutting edge technologies used in the commercial world to create new and innovative solutions for our military and federal government customers.

This position is currently accepting applications.