Client Relationship Manager Greystones Group

Greystones Group; Washington (District of Columbia); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Job summary

Greystones Group is seeking a Senior Government Relations Manager to serve as the primary liaison with DoD clients. This remote role emphasizes building trusted relationships with decision-makers and keeping projects on track, with travel to Washington, DC area as needed.

You will collaborate with engineering and delivery teams, attend industry events, and expand Greystones’ footprint across the defense community. A Bachelor's degree and a background in government contracting are preferred.

Qualifications

• Understanding of DoD acquisition lifecycle and government contracting.
• Experience engaging with DoD stakeholders and building trusted relationships.
• Background in client relationship management in a government or enterprise setting.

Responsibilities

• Serve as the primary relationship point for Greystones’ clients across the DoD.
• Meet with customers to assess satisfaction and evolving priorities.
• Build relationships with decision-makers across program offices and commands.
• Partner with engineering teams to relay client needs and feedback.
• Represent Greystones at industry events and customer engagements.
• Coordinate between clients and internal teams to ensure a smooth end-to-end experience.
• Maintain accurate client engagement records in the CRM and inform leadership of updates.
• Identify opportunities to deepen relationships across the defense market.

Skills

Relationship building

Communication skills

Interpersonal skills

Travel willingness

Government contracting knowledge

Education

Bachelor's degree or equivalent professional experience

Tools

CRM software

Job description

Why Join Greystones?

• Remote position with a flexible work environment. Preference for candidates based on the East Coast who can travel to the Washington, D.C. area as needed.
• Work directly with company leadership and decision-makers.
• Opportunity to build relationships across the defense community.
• Growing company with opportunities for professional advancement.
• Collaborative culture where your contributions are recognized.
• Competitive compensation and comprehensive benefits.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Responsibilities

• Serve as the primary relationship point of contact for Greystones’ clients across the Department of War.
• Meet with customers face-to-face, checking in on satisfaction, understanding evolving priorities and challenges, and strengthening trusted working relationships between Greystones and our clients.
• Build and grow a network of trusted relationships with decision-makers across program offices, acquisition organizations, systems commands, combatant commands, and the wider defense community.
• Partner with our engineering and technical teams to keep clients informed on Greystones’ capabilities, address questions, and ensure client feedback is incorporated into ongoing support and delivery.
• Represent Greystones at industry events, conferences, and customer engagements, building trusted, long-term relationships across the defense community.
• Act as the liaison between clients and our internal capture, proposal, technical, and delivery teams so customers have a smooth, well-supported experience end to end.
• Maintain accurate client engagement records in the CRM and keep leadership informed of customer updates, emerging needs, risks, and opportunities.
• Identify opportunities to deepen and expand Greystones’ relationships across the defense market, flagging potential opportunities to the business development and capture teams as appropriate.

Qualifications

• Understanding of the DoW acquisition lifecycle and government contracting.
• Experience engaging with DoW, including systems commands or acquisition organizations, with the ability to build trusted relationships with government stakeholders.
• Experience in client relationship management, account management, or customer success, ideally in a government or enterprise environment.
• Strong interpersonal and communication skills, with a demonstrated ability to build rapport and maintain long-term relationships.
• Familiarity with contract vehicles and pathways such as OTAs, SBIR/STTR, GSA, and IDIQs is a plus.
• Willingness to travel to client and command locations as needed (up to 25%).
• Bachelor’s degree, or equivalent professional experience in lieu of a degree.
• Active Secret Security Clearance.
• Military experience with a background in defense acquisition is preferred.

Greystones Group is an Equal Opportunity Employer and abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, genetic information, gender identity, or sexual orientation.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the Greystones career website due to your disability. You may request reasonable accommodations by contacting Human Resources at 202-644-8998 (option #2) or [e-mail] if you need assistance completing forms or otherwise participating in the application process.