Remote Debt Collection Specialist – Purchased Paper (No Weekends!)

AllianceOne; Columbus (OH); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

HSA/FSA

PTO

Daily Pay (optional)

EAP

401k after 90 days

Job summary

AllianceOne, a Teleperformance subsidiary, is hiring experienced remote debt collection professionals to contact consumers, negotiate settlements, and manage delinquent accounts from a home office. You will conduct skip tracing, maintain your pipeline, and ensure full compliance with FDCPA, FCRA, and state regulations.

We offer a base hourly rate ($15–$20) plus aggressive commissions and compliance bonuses, plus benefits including health insurance, HSA/FSA, PTO, and a 401k after 90 days.

Qualifications

• Minimum 2–3 years of third‑party collections experience.
• Proven track record of meeting targets in a remote work environment.
• Familiarity with auto-dialers, CRM software, and skip-tracing platforms.
• Knowledge of FDCPA, FCRA, and state regulations.
• Strong verbal communication, attendance, and time management.

Responsibilities

• Make high‑volume outbound calls to consumers and resolve delinquent accounts.
• Conduct skip tracing to locate consumers and verify contact information.
• Negotiate settlements and payment arrangements to maximize recoveries.
• Maintain an organized collection pipeline with timely follow‑ups and documentation.
• Ensure compliance with FDCPA, FCRA, and applicable state laws.

Skills

Remote work experience

Negotiation skills

Time management

Verbal communication

Regulatory knowledge

Self-motivation

Problem solving

Tools

CRM software

Auto-dialers

Skip-tracing tools

Microsoft Office

Job description

Now is a great time to join AllianceOne!

As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description: We are here to welcome, listen, engage, resolve and amaze. We care deeply about our clients and their customers, allowing us to transform passion into excellence. We are currently hiring experienced remote debt collection professionals to connect with consumers and resolve delinquent purchased debt accounts. In this role, you will conduct high-volume outbound calls, perform skip tracing to locate consumers, negotiate settlements and payment arrangements, and manage your collection pipeline with timely follow-ups. Success requires maintaining full compliance with the FDCPA, FCRA, and applicable state regulations while delivering professional, solution-focused customer interactions that maximize account recovery.

We value our call center professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success!

LOCATION

Remote

PAY

Base ($15–$20hr) + Aggressive Tiered Commission & Compliance Bonuses

BENEFITS

• Health Insurance (Medical/Dental/Vision)
• HSA/FSA plans
• Paid Time Off package
• Optional Daily Pay
• EAP
• 401k after 90 days
• and much more!

You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

QUALIFICATIONS

• Experience: Minimum 2 to 3 years of third-party collections experience, with at least 1 year specifically working purchased paper, dormant judgments, or salvage debt.
• Remote Discipline: Proven track record of hitting target metrics in a work-from-home environment.
• Technical Literacy: Familiarity with auto-dialers, CRM software, and standard skip-tracing platforms.
• Regulatory Knowledge: Must be able to accurately explain the "Mini-Miranda," understand how to handle disputes, and know how state-level SOL dictates what can and cannot be said regarding legal action.
• Professional verbal communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self-motivated
• Problem solving and critical thinking
• Must be proficient in time management
• Negotiation skills
• Goal oriented
• Computer knowledge/skills
• Good typing/keyboarding skills
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• Knowledge of personal loans and/or financial services is a strong plus
• A criminal background check is required#ZRPSG

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at .

Questions? Please review our privacy notice available at the following www.allianceoneinc.com/careersFor additional information on AllianceOne visit our website at www.allianceoneinc.com