Remote Dealer Chat Advisor - 24/7 Customer Sales Support

Bartech Staffing; Warren (MI); Remote; USD 25,000 - 39,000; Full time

Job summary

Impellam Group is seeking a DealerChat Advisor for our GM Technical Center in Warren, MI. This contract role starts with on-site training and transitions to remote work once training is complete, supporting a broad dealer network with webchat, email, and other digital channels.

Responsibilities include handling product inquiries, guiding customers through financing concerns, and converting inquiries into dealership leads while tracking KPIs.

Qualifications

• 1-2 years of experience in customer service related field.
• Bachelor's degree required.
• Journalism/Creative Writing experience preferred.
• Computer navigation and typing proficiency.
• Strong reading comprehension and written communication skills.

Responsibilities

• Represent dealerships across the national and global market via webchat, email, and other digital channels.
• Convert in-market vehicle sales and services customers to dealership leads while meeting KPIs.
• Serve as an expert in the product line, promotions, and dealership operations.
• Provide consultative assistance to customers with the vehicle purchase process.
• Document customer interactions accurately and manage concurrent activities.

Skills

Customer service

Written communication

Typing

Organizational skills

Attention to detail

Education

Bachelor's degree

Job description

Impellam Group is seeking a DealerChat Advisor for our GM Technical Center in Warren, MI. This contract role starts with on-site training and transitions to remote work once training is complete, supporting a broad dealer network with webchat, email, and other digital channels.

Responsibilities include handling product inquiries, guiding customers through financing concerns, and converting inquiries into dealership leads while tracking KPIs.