EV Concierge Pro - Remote Customer Experience

Bartech Staffing; Warren (MI); Remote; USD 25,000 - 36,000; Full time

Job summary

General Motors is seeking an EV Concierge Advisor to join its GM Technical Center-based team in Warren, MI. You will support current and prospective EV owners, answering questions, guiding through charging options, and assisting with orders or reservations.

You will engage customers across phone, chat, and email, building lasting relationships with dealerships and brands. Ideal candidates have 1–2 years in high-volume customer service, strong communication, and the ability to navigate multiple

Qualifications

• 1-2 years in customer service with high call volume
• Strong communication skills, both written and spoken
• Ability to navigate multiple systems/CRMs simultaneously
• Positive, proactive attitude and strong work ethic

Responsibilities

• Serve as product experts for GM EV brands and related programs
• Provide sales and solutions to enhance EV ownership experience
• Assist customers via phone, chat, and email with queries, orders, reservations
• Maintain accurate records of all customer interactions in CRM
• Own each interaction and resolve issues through thorough case management
• Refer unresolved cases to appropriate departments for escalation
• Review and process reimbursement claims for vehicle disruptions
• Provide goodwill when appropriate to retain loyalty
• Verify that appropriate changes were implemented to resolve inquiries

Skills

Strategic agility

Active listening

Proactiveness

CRM proficiency

Relationship management

Time management

Tools

CRM systems

Job description

General Motors is seeking an EV Concierge Advisor to join its GM Technical Center-based team in Warren, MI. You will support current and prospective EV owners, answering questions, guiding through charging options, and assisting with orders or reservations.

You will engage customers across phone, chat, and email, building lasting relationships with dealerships and brands. Ideal candidates have 1–2 years in high-volume customer service, strong communication, and the ability to navigate multiple