Remote DCIM Support & Data Center Analyst

Sunbird Software; Sioux Falls (SD); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) and matching

Dental insurance

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

Work from home

Job summary

Sunbird Software in Sioux Falls, South Dakota is looking for a Technical Analyst to support the implementation of DCIM software. You will be responsible for hardware models, data center drawings, and data migration, ensuring customer success through troubleshooting and documentation improvements.

The ideal candidate will have an Associate's degree or equivalent experience along with a year in customer support for technical environments. Benefits include flexible scheduling and health insurance.

Qualifications

• 1 year of experience providing customer support in a technical environment.
• Ability to manage changing priorities and work flexible hours.
• Self-motivated with effective communication skills.

Responsibilities

• Submit, update, and close support tickets in a timely manner.
• Research and resolve customer questions via multiple channels.
• Setup and configure Sunbird's DCIM suite.

Skills

Customer-facing project management

Analysis and troubleshooting

Basic technical knowledge of computer hardware

Good oral/written communication skills

Adaptability and flexibility

Education

Associate's degree in a technical discipline

Tools

Microsoft Office Suite (Excel, Word, Access, etc.)

Jira

Zoom Conference Software

Job description

Sunbird Software in Sioux Falls, South Dakota is looking for a Technical Analyst to support the implementation of DCIM software. You will be responsible for hardware models, data center drawings, and data migration, ensuring customer success through troubleshooting and documentation improvements.

The ideal candidate will have an Associate's degree or equivalent experience along with a year in customer support for technical environments. Benefits include flexible scheduling and health insurance.