Remote Data & Reporting Analyst — Dashboards & Insights

Maximus

Nashville (TN)

Remote

USD 45,000 - 69,000

Full time

14 days+

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Job summary

Maximus is hiring a remote Analyst to support a federal program in a consolidated contact center environment handling interactions for multiple federal agencies. The Analyst will build reports and dashboards to provide actionable insights to operational leaders, delivering daily reports directly to the client, and performing ad hoc analyses of trends and data.

This is a fully remote role; the position is contingent upon contract award and requires the ability to pass a federal background check.

Qualifications

Bachelor's degree in a relevant field and 3+ years of professional experience or equivalent combination.
US Citizenship and ability to pass a security clearance.
2+ years of data analytics experience in a call center environment.
Experience with Microsoft Power Platform and MicroStrategy preferred.
Ability to quickly learn and adapt to new technologies; strong attention to detail and problem solving.

Responsibilities

Responsible for database administration, data consolidation, data analysis and management reporting.
Design database reports based on requester requirements to support business strategies.
Perform queries, data extraction, manipulation, and analysis for reporting solutions.
Monitor customer usage, upgrades, and reporting tools; ensure security of components.
Create user guides and train on database reports as necessary.