Remote Data Recovery Support Specialist

DriveSavers Data Recovery Inc.; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work

Ongoing Training

Events & Celebrations

Friendly workspace

Growth opportunities

Job summary

DriveSavers Data Recovery Inc. is seeking a Customer Care representative to assist individuals who have experienced data loss. You will guide customers through the data recovery process, explaining technical steps and pricing while supporting a compassionate, high-touch service experience.

The role emphasizes strong communication, independent work, and teamwork in a 100% remote environment. The ideal candidate has 2–4 years of sales experience and relevant education, with a passion for

Qualifications

• 2–4 years sales experience required.
• Associates or Bachelor's degree or equivalent work experience.
• Strong communication and customer service skills required.
• Ability to work independently and as part of a team.

Responsibilities

• Receiving inbound calls pre-service, service, and post-service.
• Outbound call follow-up.
• Working directly with data recovery engineers to report engineers’ findings.
• Answering questions about the technical process of data recovery and pricing.

Skills

Interpersonal skills

Customer service

Attention to detail

Teamwork

Needs analysis

Prioritization

Tech passion

Education

Associate degree

Bachelor degree

Job description

DriveSavers Data Recovery Inc. is seeking a Customer Care representative to assist individuals who have experienced data loss. You will guide customers through the data recovery process, explaining technical steps and pricing while supporting a compassionate, high-touch service experience.

The role emphasizes strong communication, independent work, and teamwork in a 100% remote environment. The ideal candidate has 2–4 years of sales experience and relevant education, with a passion for