Remote Data Platform Delivery Manager

Astronomer; Town of Boston, Northern (NY, KY); Hybrid; USD 130,000 - 140,000; Full time

Job summary

Astronomer is seeking a Service Delivery Manager to lead the Professional Services delivery, ensuring engagements run smoothly and deliver measurable customer value. You will manage kickoff to adoption, coordinate cross-functional resources, and maintain transparency across customers, delivery teams, and account stakeholders.

You will act as the operational lead for customer engagements, prioritize initiatives that drive platform adoption, and support East Coast time zones with a thoughtful,

Qualifications

• 5+ years in project management, professional services delivery, technical program management, or similar roles in a SaaS or technical services environment.
• Experience building and managing project plans for technical or software implementation projects.
• Ability to manage multiple concurrent customer engagements and coordinate work across technical stakeholders.
• Strong organizational, communication, and stakeholder management skills.
• Comfortable working with SaaS, data infrastructure, or developer-focused environments.
• Comfortable bringing structure and momentum to complex technical engagements where priorities may evolve.

Responsibilities

• Manage a portfolio of customer engagements, maintaining visibility across both active work and broader account initiatives.
• Facilitate engagement cadences with customers to track progress, align priorities, and maintain delivery momentum.
• Develop and maintain project plans outlining milestones, timelines, and responsibilities.
• Work with customers to identify and maintain a backlog of technical initiatives that support platform adoption.
• Coordinate internal scoping and execution with Service Delivery Engineers and Service Delivery Architects.
• Monitor services utilization and ensure engagements remain aligned with contracted scope.
• Surface delivery risks early and coordinate resources to resolve blockers.
• Partner with Sales and account teams to ensure delivery engagements align with broader account priorities.

Skills

Project management

Stakeholder management

SaaS experience

Project planning

Communication skills

Job description

Astronomer is seeking a Service Delivery Manager to lead the Professional Services delivery, ensuring engagements run smoothly and deliver measurable customer value. You will manage kickoff to adoption, coordinate cross-functional resources, and maintain transparency across customers, delivery teams, and account stakeholders.

You will act as the operational lead for customer engagements, prioritize initiatives that drive platform adoption, and support East Coast time zones with a thoughtful,