Remote Service Delivery Manager - SaaS & Data

Socket.dev; New York (NY); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Equity

Bonus potential

Comprehensive benefits

Job summary

Astronomer is seeking a Service Delivery Manager to drive successful engagements for our Professional Services team, coordinating cross-functional delivery resources and maintaining alignment with customers and account stakeholders.

You will build and maintain project plans, identify backlogs, monitor scope, and ensure on-time delivery for East Coast customers, with a focus on transition to adoption and a collaborative, transparent engagement lifecycle.

Qualifications

• 5 years minimum experience in project management, professional services delivery or similar roles in a SaaS or technical services environment.
• Experience building and managing project plans for technical or software implementation projects.
• Ability to manage multiple concurrent customer engagements and coordinate work across technical stakeholders.
• Strong organizational, communication, and stakeholder management skills.
• Comfortable working with SaaS, data infrastructure, or developer-focused environments.

Responsibilities

• Manage a portfolio of customer engagements, maintaining visibility across active work and broader account initiatives.
• Facilitate engagement cadences with customers to track progress, align priorities, and maintain delivery momentum.
• Develop and maintain project plans outlining milestones, timelines, and responsibilities.
• Identify and maintain a backlog of technical initiatives that support platform adoption.
• Coordinate internal scoping and execution with Service Delivery Engineers and Service Delivery Architects.
• Monitor services utilization and ensure engagements align with contracted scope.
• Surface delivery risks early and coordinate resources to resolve blockers.
• Partner with Sales and account teams to ensure delivery engagements align with broader account priorities.

Skills

Project management

Stakeholder management

Communication

Organizational skills

Job description

Astronomer is seeking a Service Delivery Manager to drive successful engagements for our Professional Services team, coordinating cross-functional delivery resources and maintaining alignment with customers and account stakeholders.

You will build and maintain project plans, identify backlogs, monitor scope, and ensure on-time delivery for East Coast customers, with a focus on transition to adoption and a collaborative, transparent engagement lifecycle.