Remote Service Delivery Manager, Professional Services

Proofpoint; Salem (IN); On-site; USD 92,100 - 144,705; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career success on your terms

Flexible work environment

Annual wellness and community outreach

Always on recognition

Global collaboration

Job summary

Proofpoint is seeking a Service Delivery Manager for Professional Services to lead end-to-end delivery across an assigned sales region. You will ensure quality, align with customer requirements, and drive successful outcomes while coordinating with Sales, Customer Success, and cross-functional teams.

The role requires hands-on delivery leadership, strong communication, and a track record of managing multiple engagements in a fast-paced, growth-oriented environment.

Qualifications

• 5+ years of experience delivering technical or Professional Services engagements with increasing responsibility.
• Strong experience working within a matrixed, shared resource environment, coordinating across teams without direct authority.
• Hands on experience in Professional Services, Service Delivery, or Customer Success environments.
• Demonstrated execution discipline and ability to manage multiple concurrent engagements and priorities.
• Proven ability to resolve delivery challenges through influence, collaboration, and structured problem solving.
• Strong communication and stakeholder management skills, with comfort interacting directly with customers and internal teams.
• Interest in operational rigor, service quality, and continuous improvement.
• Ability to succeed in a customer focused, fast moving, and growth oriented organization.

Responsibilities

• Own and manage Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments.
• Serve as the Service Delivery Manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes.
• Act as the primary point of coordination across delivery teams, partners, and internal stakeholders in a matrixed organization.
• Drive resolution of complex delivery challenges by bringing structure, clarity, and cross functional alignment.
• Coordinate project delivery using a shared resource model, partnering with peer delivery leaders and functional managers to support utilization and staffing needs.
• Monitor workloads, delivery coverage, and skill alignment across active engagements, escalating risks and constraints as appropriate.
• Track, analyze, and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction.
• Identify delivery risks, inefficiencies, and improvement opportunities, and partner with leadership to address them.
• Apply and reinforce established delivery frameworks, best practices, and technical standards to ensure predictable outcomes.
• Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions.
• Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding.
• Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions.
• Collaborate with subject matter experts to support evolving technical and digital delivery capabilities.
• Support cross functional initiatives that improve delivery effectiveness and end to end customer outcomes.
• Promote a culture of accountability, collaboration, and knowledge sharing across the Professional Services organization.

Skills

Delivery leadership

Matrixed environment

Delivery experience

Execution discipline

Stakeholder management

Communication skills

Operational rigor

Bachelor’s degree

Education

Bachelor’s degree

Job description

Proofpoint is seeking a Service Delivery Manager for Professional Services to lead end-to-end delivery across an assigned sales region. You will ensure quality, align with customer requirements, and drive successful outcomes while coordinating with Sales, Customer Success, and cross-functional teams.

The role requires hands-on delivery leadership, strong communication, and a track record of managing multiple engagements in a fast-paced, growth-oriented environment.