Remote D365 CE Specialist — CRM & Power Platform

MCA Connect, LLC; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Work/Life Balance with Unlimited Paid 

401k Plan with Company Matching

Monthly Home Office Stipend

Subsidized Medical, Dental and Vision

Health Savings and Flexible Spending

Company Paid Life and Disability

Training, Certification and Continuing

Job summary

MCA Connect in the United States is seeking a D365 CE Functional Consultant to gather requirements, configure Dynamics 365 CE and Power Platform, and support testing and training for CRM/CX solutions. Senior consultants will own workstreams with limited oversight and guide junior resources when appropriate.

Core responsibilities include discovery, design, configuration of CE/Power Platform features, and collaboration with Sales, Service, and Insights teams.

Qualifications

• 3+ years’ experience implementing or supporting Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms.
• Working knowledge of Dataverse, model-driven apps, Power Automate, dashboards, basic reporting, Microsoft 365 integration, and user security concepts.
• Ability to produce clear documentation, manage assigned work, communicate status, and collaborate effectively with clients and internal teams.
• Understandingofagile delivery, user stories, acceptance criteria, test management, training, and change/adoption fundamentals.
• Recommended certifications: PL-200; MB-280, MB-230, MB-240, or relevant CE module certifications preferred.

Responsibilities

• Participate in discovery and design sessions to capture business requirements, current-state process issues, future-state process needs, user stories, acceptance criteria, and configuration decisions.
• Configure D365 CE and Power Platform features including model-driven apps, tables, forms, views, dashboards, business rules, business process flows, queues, routing, security roles, and basic automation.
• Support Sales, Customer Service, Field Service, Customer Insights, and related CE/CX capabilities depending on project scope and specialization.
• Prepare functional design documents, process flows, configuration workbooks, test scripts, training materials, and user adoption content.
• Maintainrequirementstraceability from discovery notes to user stories, functional design decisions, configuration workbooks, test scripts, UAT outcomes, and training/adoption materials.
• Support backlog refinement, sprint demos, CRP/UAT planning, test execution, defect triage, release readiness, go-live support, andhypercareactivities.
• Partner with technical consultants on integrations, data migration, reporting, security, and custom extension requirements.
• Help clients evaluate standard functionality versus customization and escalatescope, adoption, data, and process risks early.
• Maintain awareness of Microsoft Copilot, embedded intelligence, Power BI, and automation capabilities that can improve user productivity and customer experience.

Skills

CRM implementation

Agile delivery

Documentation & communication

User stories & acceptance criteria

Education

PL-200; MB-280; MB-230; MB-240 certifications

Tools

Dataverse

Model-driven apps

Power Automate

Dashboards

Power BI

Microsoft 365 integration

Security concepts

Job description

MCA Connect in the United States is seeking a D365 CE Functional Consultant to gather requirements, configure Dynamics 365 CE and Power Platform, and support testing and training for CRM/CX solutions. Senior consultants will own workstreams with limited oversight and guide junior resources when appropriate.

Core responsibilities include discovery, design, configuration of CE/Power Platform features, and collaboration with Sales, Service, and Insights teams.