Remote D365 CE Senior Consultant | CRM & Power Platform

Mcaconnect; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

401k with company match

Home office stipend

Medical/Dental/Vision

HSAs & FSAs

Life and Disability Insurance

Training & Certification Support

Job summary

MCA Connect is a leading US-based Microsoft Business Applications partner delivering Dynamics 365 CE and Power Platform solutions for manufacturing and related industries. We seek a D365 CE Senior Functional Consultant to own workstreams, gather requirements, configure CE and Power Platform, and guide junior resources.

Remote role in the United States with strong collaboration across client teams, testing, training, and adoption activities, and a focus on delivering practical CRM/CX improvements.

Qualifications

• 4+ years’ experience implementing or supporting Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms.
• Working knowledge of Dataverse, model-driven apps, Power Automate, dashboards, basic reporting, Microsoft 365 integration, and user security concepts.
• Ability to produce clear documentation, manage assigned work, communicate status, and collaborate effectively with clients and internal teams.
• Understanding of agile delivery, user stories, acceptance criteria, test management, training, and change/adoption fundamentals.
• Recommended certifications: PL-200; MB-280, MB-230, MB-240, or relevant CE module certifications preferred.

Responsibilities

• Participate in discovery and design sessions to capture business requirements, current-state process issues, future-state process needs, user stories, acceptance criteria, and configuration decisions.
• Configure D365 CE and Power Platform features including model-driven apps, tables, forms, views, dashboards, business rules, business process flows, queues, routing, security roles, and basic automation.
• Support Sales, Customer Service, Field Service, Customer Insights, and related CE/CX capabilities depending on project scope and specialization.
• Prepare functional design documents, process flows, configuration workbooks, test scripts, training materials, and user adoption content.
• Maintain requirements traceability from discovery notes to user stories, functional design decisions, configuration workbooks, test scripts, UAT outcomes, and training/adoption materials.
• Support backlog refinement, sprint demos, CRP/UAT planning, test execution, defect triage, release readiness, go-live support, and hypercare activities.
• Partner with technical consultants on integrations, data migration, reporting, security, and custom extension requirements.
• Help clients evaluate standard functionality versus customization and escalating scope, adoption, data, and process risks early.
• Maintain awareness of Microsoft Copilot, embedded intelligence, Power BI, and automation capabilities that can improve user productivity and customer experience.

Skills

Dynamics 365 CRM

Power Platform

Agile delivery

Documentation & communication

Stakeholder collaboration

Tools

Dataverse

Power Automate

Power BI

Microsoft 365 integration

Job description

MCA Connect is a leading US-based Microsoft Business Applications partner delivering Dynamics 365 CE and Power Platform solutions for manufacturing and related industries. We seek a D365 CE Senior Functional Consultant to own workstreams, gather requirements, configure CE and Power Platform, and guide junior resources.

Remote role in the United States with strong collaboration across client teams, testing, training, and adoption activities, and a focus on delivering practical CRM/CX improvements.