Remote Cybersecurity Program Manager | Growth & Delivery

Kobalt Security Inc.; United States; Remote; AUD 130,000 - 166,000; Full time

Benefits offered by this job

Competitive salary and equity options

Professional development opportunities

Fun and inclusive company culture

Job summary

Kobalt.io is seeking a dedicated Program Manager to oversee a portfolio of information security programs for SMB clients. You will serve as the primary liaison between clients and Kobalt.io, guiding onboarding, risk registries, and a 1-year strategic roadmap while maintaining high NPS scores.

Remote workers in the AEST time zone are welcome, with an emphasis on collaboration, process improvement, and revenue-focused delivery. Strong stakeholder management and CS/IT background are valued.

Qualifications

• Post-secondary degree in business, computer science, information technology, or equivalent professional experience.
• 5 years of experience in B2B client-facing roles, managing technology or business change projects and/or programs.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with diverse teams, technical experts, and stakeholders.
• Ability to engage with customer executives and demonstrate strategic understanding of business needs.
• Experience managing multiple projects with multiple stakeholders and competing priorities.

Responsibilities

• Lead and manage a diverse portfolio of information security programs, ensuring all clients have clear, regularly reviewed plans.
• Own the full onboarding lifecycle, ensuring clients start their journey with a completed risk register and a strategic 1-year roadmap.
• Maintain a client NPS score of 8.67 or above by delivering exceptional service and partnering with customer success managers.
• Act as the primary point of contact, providing transparent, insightful reports on progress and milestones to foster trust.
• Ensure all program processes, decisions, and changes are clearly documented for consistency.
• Own and enhance delivery team processes to continuously increase service value and quality.
• Manage program budgets and resource allocation to optimize efficiency and profitability.
• Lead subject matter experts to drive successful outcomes, providing supportive and constructive feedback as a team player.
• Proactively identify and manage roadblocks to keep all programs aligned with their defined objectives.
• Identify upselling opportunities based on evolving client needs and collaborate with internal teams to drive growth.

Skills

Leadership

Communication

Stakeholder management

Strategic thinking

Multi-project management

Education

Bachelor's degree in Business/CS/IT

Tools

monday.com

Vanta

Job description

Kobalt.io is seeking a dedicated Program Manager to oversee a portfolio of information security programs for SMB clients. You will serve as the primary liaison between clients and Kobalt.io, guiding onboarding, risk registries, and a 1-year strategic roadmap while maintaining high NPS scores.

Remote workers in the AEST time zone are welcome, with an emphasis on collaboration, process improvement, and revenue-focused delivery. Strong stakeholder management and CS/IT background are valued.