Remote Cybersecurity Client Success Manager

Optiv; Knoxville (TN); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Work from home

Professional training resources

Volunteer opportunities

Inclusion & belonging initiatives

Job summary

Optiv is seeking a Client Success Manager (US only - Remote) to support clients within the Managed Security Solutions (MSS) unit. The role requires translating complex security concepts for both technical and non-technical audiences and onboarding new clients to set expectations for outcomes.

You will collaborate with Optiv MSS Technical Teams under VCISOs to address client satisfaction and drive renewals. The position emphasizes strong security operations knowledge, repeatable processes, and

Qualifications

• Four-year degree in Cyber Security, Computer Science, Information Systems or related field.
• CompTIA Security+ or equivalent certification preferred.
• Knowledge of SIEM tools (Splunk, LogRhythm, QRadar, etc.).
• Knowledge of MITRE ATT&CK framework.
• Familiar with client success practices, security threats and CRM tools.
• Strong presentation and communication skills.

Responsibilities

• Briefing new clients on operational execution and outcomes.
• Leading technical discussions on cyber threat activities.
• Providing technical and product support for managed services.
• Supporting client renewals through product knowledge.

Skills

Security concepts

CRM experience

Presentation skills

Verbal communication

Problem solving

Education

Four-year degree in Cyber Security or related

Tools

Splunk

QRadar

LogRhythm

Salesforce

ServiceNow

Job description

Optiv is seeking a Client Success Manager (US only - Remote) to support clients within the Managed Security Solutions (MSS) unit. The role requires translating complex security concepts for both technical and non-technical audiences and onboarding new clients to set expectations for outcomes.

You will collaborate with Optiv MSS Technical Teams under VCISOs to address client satisfaction and drive renewals. The position emphasizes strong security operations knowledge, repeatable processes, and