Remote Cybersecurity Client Success Manager

Optiv; Atlanta (GA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Work/life balance

Professional training resources

Volunteer opportunities

Remote work flexibility

Job summary

Optiv is hiring a Client Success Manager for US remote work. You will onboard new clients, translate complex security concepts for technical and non-technical audiences, and partner with MSS teams to ensure outcomes align with service requests. Strong security operations knowledge is required.

The role emphasizes client satisfaction metrics, renewals, and collaboration with C-Suite staff. A four-year degree and security certifications are preferred.

Qualifications

• Four-year degree in Cyber Security, Computer Science, Information Systems or related degree preferred.
• CompTIA Security+ or equivalent cyber security certification preferred
• Knowledgeable with SIEM tools (Splunk, LogRhythm, QRadar)
• Knowledge of MITRE ATT&CK Framework

Responsibilities

• Briefing new clients on operational execution and expected outcomes.
• Technical discussions on operational activities related to cyber threat actor operations.
• Provide Technical and Product Support for Managed Services.
• Provide client product knowledge & support to encourage renewals.

Skills

Presentation skills

Verbal communication

Client relations

Problem solving

Initiative

Organization

Education

Bachelor's degree in Cyber Security/CS/IS

Tools

Salesforce

ServiceNow

CRM software

SIEM tools

Job description

Optiv is hiring a Client Success Manager for US remote work. You will onboard new clients, translate complex security concepts for technical and non-technical audiences, and partner with MSS teams to ensure outcomes align with service requests. Strong security operations knowledge is required.

The role emphasizes client satisfaction metrics, renewals, and collaboration with C-Suite staff. A four-year degree and security certifications are preferred.