Remote Client Success Manager – Cybersecurity & Renewals

Optiv; Leawood (KS); Remote; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

Optiv is seeking a Client Success Manager (US only - Remote) to support clients in the MSS unit. You will articulate complex security outcomes to technical and non-technical audiences, onboard new clients, and set expectations based on requested services.

The role requires a strong command of security operations concepts, repeatable processes, and the ability to coordinate with Optiv MSS Technical Teams to address client satisfaction issues.

Qualifikationen

• Four-year degree in Cyber Security, Computer Science, Information Systems or related degree preferred.
• CompTIA Security+ Certification or equivalent cyber security certification preferred
• Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar)
• Knowledgeable MITRE Attack Framework and cyber threat concepts
• Experience with CRM software such as Salesforce & ServiceNow and working with C-Suite executives

Aufgaben

• Briefing new clients on operational execution and expected outcomes
• Technical discussions on operational activities related to cyber threat actor operations
• Provide Technical and Product Support for Managed Services
• Provide Client product knowledge & support to encourage renewals

Kenntnisse

SIEM tools

MITRE ATT&CK

Security+

CRM software

Presentation skills

Client relationships

Salesforce

ServiceNow

Verbal communication

Ausbildung

Four-year degree in Cyber Security, Computer Science, Information Systems or related degree

Tools

Splunk

LogRhythm

QRadar

Jobbeschreibung

Optiv is seeking a Client Success Manager (US only - Remote) to support clients in the MSS unit. You will articulate complex security outcomes to technical and non-technical audiences, onboard new clients, and set expectations based on requested services.

The role requires a strong command of security operations concepts, repeatable processes, and the ability to coordinate with Optiv MSS Technical Teams to address client satisfaction issues.