Remote CXone AI & Automation Engineer

Stealth IT Consulting; United States; Remote; GBP 96,000 - 166,000; Full time

Job summary

Stealth IT Consulting is seeking a NICE CXone AI & Automation Developer to design, build, test and optimise AI-enabled customer experiences on NICE CXone, with a focus on self-service, virtual agents and workflow automation. Responsibilities include building conversational AI journeys, integrating CXone with CRM and enterprise APIs, and ensuring privacy, security, accessibility and responsible-AI controls.

Ideal candidates have 4+ years in conversational AI or related fields, can deliver

Qualifications

• 4+ years in conversational AI, automation or software engineering.
• Hands-on delivery of conversational AI or contact-centre automation.
• API and workflow integration with CRM and enterprise services.

Responsibilities

• Build conversational AI journeys - intents, entities, dialogue flows, prompts and escalation paths.
• Develop solutions using CXone Autopilot, Copilot and related AI capabilities.
• Deliver self-service use cases with clear containment, fallback and human hand-off.
• Implement adviser-assist features such as knowledge support, summarisation and next-best-action.
• Integrate AI solutions with CXone, CRM, knowledge platforms and enterprise APIs.
• Test, monitor and optimise AI behaviour, applying privacy, security, accessibility and responsible-AI controls.

Skills

Conversational AI

Automation

Software Engineering

AI testing

Performance monitoring

Tools

NICE CXone Autopilot

Copilot

Cognigy

NICE Interaction Analytics

CXone Studio

Job description

Stealth IT Consulting is seeking a NICE CXone AI & Automation Developer to design, build, test and optimise AI-enabled customer experiences on NICE CXone, with a focus on self-service, virtual agents and workflow automation. Responsibilities include building conversational AI journeys, integrating CXone with CRM and enterprise APIs, and ensuring privacy, security, accessibility and responsible-AI controls.

Ideal candidates have 4+ years in conversational AI or related fields, can deliver