Remote AI CX Automation Lead

Hyprwork

United States

Remote

USD 140,000 - 180,000

Full time

2 days ago

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Benefits offered by this job

Wellness stipend

Performance bonus structure

Paid time off

Sick leave

Parental leave

Job summary

HarZa Group seeks a technically experienced professional to own and scale the AI layer of a CX operation for a large DTC ecommerce customer base. You will configure, optimize and extend AI agents that resolve conversations autonomously, build prompts, knowledge bases, and guardrails, and design evaluation systems.

You will also automate repetitive CX work, create dashboards from helpdesk, telephony and order systems, and manage integrations with Yuma, Richpanel, Aircall, Shopify and Checkout

Qualifications

Built and shipped an AI agent, LLM application or automation used in production.
Proficient Python with strong REST API integration and structured data experience.
Hands-on LLM experience via API with system prompts, tool calls and evals.

Responsibilities

Own AI agents for customer support and automation across conversations.
Develop internal process automation across support, quality review, reporting and escalations.
Build automated CX dashboards pulling data from helpdesk, telephony and order systems via APIs.
Handle integrations with Yuma, Richpanel, Aircall, Shopify and Checkout Champ, ensuring reliable monitoring and failure handling.

Skills

Python

REST APIs

LLMs

Prompt engineering

Automation

Webhooks

System prompts

Tools

Richpanel

Aircall

Yuma

Shopify

Checkout Champ

Job description

You will also automate repetitive CX work, create dashboards from helpdesk, telephony and order systems, and manage integrations with Yuma, Richpanel, Aircall, Shopify and Checkout

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