Remote CX Rep I — Tier I Tech & Billing Support

Blue Stream Fiber; Town of Florida (NY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision

PTO & Holidays

401K + Match

Life Insurance

FSA & HSA

Short Term/Long Term Disability

Legal Plan Support & EAP

Job summary

Blue Stream Fiber is seeking a Customer Experience Representative I (CX Rep I) to deliver first-level customer support remotely. You will handle routine account/billing inquiries, perform Tier I technical troubleshooting, document interactions, and escalate complex issues as needed.

Ideal candidates have strong communication skills, call center experience, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Bilingual (English/Spanish) a plus.
• Excellent communication and interpersonal skills.
• Basic computer proficiency and CRM familiarity.
• Two years in a call center environment preferred.
• Min 50 Mbps download / 10 Mbps upload speed verification.
• Must participate in mandatory virtual training sessions.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong problem-solving and attention to detail.

Responsibilities

• Handle inbound customer calls focusing on account and billing inquiries.
• Provide Tier I technical troubleshooting for basic connectivity and service issues.
• Navigate systems to document interactions and resolve issues.
• Upsell products or services to existing customers when appropriate.
• Escalate complex issues to senior level support.
• Meet or exceed KPIs set by management.

Skills

Communication skills

Bilingual English/Spanish

Interpersonal skills

CRM systems

Microsoft Office

Call center experience

Fast learner

Multitasking

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Blue Stream Fiber is seeking a Customer Experience Representative I (CX Rep I) to deliver first-level customer support remotely. You will handle routine account/billing inquiries, perform Tier I technical troubleshooting, document interactions, and escalate complex issues as needed.

Ideal candidates have strong communication skills, call center experience, and the ability to multitask in a fast-paced environment.