Remote IT Operations Admin II: CXOne & Telecom Reliability

The Blue Venture Fund; Oak Brook (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

The Blue Venture Fund is seeking an IT Operations Admin II to support the CXOne suite and related telecom systems. You will work with Operations and Client Service teams to build, maintain, and optimize processes, ensuring uptime and regulatory compliance.

You will design IVR workflows, integrate CXOne with external systems, and mentor teams on CXOne tools while maintaining documentation and incident response processes.

Qualifications

• In-house expert for CXOne system administration, configuration, and troubleshooting.

Responsibilities

• Design and develop IVR workflows using CXOne Studio.

Skills

CXOne admin

IVR design

API integration (REST/SOAP/SQL)

Security & compliance (PCI HIPAA)

Incident response

Documentation & training

Vendor management

System monitoring

Cross-functional collaboration

Tools

CXOne Studio

Salesforce integration

Omilia integration

Job description

The Blue Venture Fund is seeking an IT Operations Admin II to support the CXOne suite and related telecom systems. You will work with Operations and Client Service teams to build, maintain, and optimize processes, ensuring uptime and regulatory compliance.

You will design IVR workflows, integrate CXOne with external systems, and mentor teams on CXOne tools while maintaining documentation and incident response processes.