Remote CX Qualtrics Analyst - Insights & Strategy

Aretum; United States; On-site; USD 90,000 - 110,000; Full time

Job summary

Aretum is seeking a CX Qualtrics Analyst to conduct research and translate stakeholder insights into actionable recommendations that improve products, services, and user experiences. This role requires strongQualtrics skills and experience with customer journey mapping and data analysis within a federal contracting context.

You will lead survey design and management in Qualtrics, analyze results, and present findings to leadership to influence strategic decisions.

Qualifications

• BS/BA degree and 5-7 years of relevant experience or an equivalent combination of education and experience.
• Experience with customer experience measurement tools, journey mapping platforms, or data visualization tools.

Responsibilities

• Conduct stakeholder interviews and surveys to identify needs and opportunities.
• Develop journey maps and experience assessments to pinpoint pain points.
• Analyze product and service data to derive insights for CX improvements.
• Lead CB Survey Request Management processes and survey design.
• Configure and manage Qualtrics surveys and notifications.
• Support data analysis initiatives and display insights.
• Advise CX leadership on survey decisions and timelines.

Skills

Stakeholder interviews

Customer experience research

Data analysis

Qualtrics expertise

Communication

Education

BS/BA degree

Tools

Qualtrics

Job description

Aretum is seeking a CX Qualtrics Analyst to conduct research and translate stakeholder insights into actionable recommendations that improve products, services, and user experiences. This role requires strongQualtrics skills and experience with customer journey mapping and data analysis within a federal contracting context.

You will lead survey design and management in Qualtrics, analyze results, and present findings to leadership to influence strategic decisions.