Remote CX Qualtrics Analyst: Insights & Journeys

Socket.dev; McLean (VA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance

Paid Time Off

Family Leave (Maternity, Paternity)

Disability (Short Term & Long-Term)

Training & Development

Job summary

Aretum is a federal consulting organization seeking a CX Qualtrics Analyst to translate stakeholder insights into actionable recommendations that enhance products, services, and user experiences. The role involves leading Qualtrics surveys, data analysis, and cross-functional collaboration to support CB CX initiatives.

Due to the federal contract, candidates may handle CUI and must comply with safeguarding requirements.

Qualifications

• BS/BA degree and 5-7 years of relevant experience, or an equivalent combination of education and experience.
• Experience conducting CX research to improve products, services, and user experiences.
• Familiarity with CX measurement tools, journey mapping, or data visualization tools.

Responsibilities

• Conduct stakeholder interviews, surveys, user research, and other qualitative and quantitative research activities to identify needs, challenges, and opportunities.
• Develop customer journey maps and experience assessments to identify pain points, gaps, and opportunities for process or product improvement.
• Analyze product and service performance data to evaluate customer experience, identify trends, and develop actionable insights.
• Engage with internal and external stakeholders to gather feedback, build alignment, and support customer-focused initiatives.
• Develop clear findings, recommendations, presentations, and other communications to inform leadership and support strategic decision-making.

Skills

Stakeholder interviews

User research

Data analysis

CX strategy

Presentations

Education

BS/BA degree

Tools

Qualtrics

Data visualization

Job description

Aretum is a federal consulting organization seeking a CX Qualtrics Analyst to translate stakeholder insights into actionable recommendations that enhance products, services, and user experiences. The role involves leading Qualtrics surveys, data analysis, and cross-functional collaboration to support CB CX initiatives.

Due to the federal contract, candidates may handle CUI and must comply with safeguarding requirements.