User Research Consultant - CX Insights & Experience

Qorali; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Qorali in Chicago, IL seeks a User Research Consultant for a 12-month contract to uncover customer insights and translate them into experience improvements. You will conduct CX and user research using qualitative and quantitative methods, analyze feedback and analytics, and create journey maps to guide CX initiatives.

You’ll collaborate with product, design, and technology teams to implement recommendations and enhance customer experiences in enterprise-scale programs.

Qualifications

• 0.5-2 years' experience in CX, User Research, UX Research, Customer Research, Service Design, or a related field.
• Hands-on experience with CX research and customer feedback analysis.
• Experience with user flows, journey mapping, research, and analytics.
• Understanding of CX measurement, surveys, and customer experience metrics.
• Strong facilitation, communication, and stakeholder engagement skills.
• Experience supporting or delivering CX projects from research through to recommendations and improvement.
• Knowledge of Human-Centred Design, Design Thinking, or Service Design.
• Agile/Scrum/Kanban experience is advantageous.

Responsibilities

• Conduct traditional CX and user research, using qualitative and quantitative methods.
• Analyse customer feedback, research findings, and customer/user analytics to identify trends, pain points, and opportunities.
• Create and interpret user flows, journey maps, and experience maps.
• Support CX measurement programmes, including surveys, feedback mechanisms, CX metrics, dashboards, and reporting.
• Facilitate workshops, research sessions, journey mapping, and collaborative CX activities.
• Support the planning and execution of CX improvement projects, translating insights into practical recommendations.
• Work with business, product, design, and technology stakeholders to improve customer and employee experiences.

Job description

Qorali in Chicago, IL seeks a User Research Consultant for a 12-month contract to uncover customer insights and translate them into experience improvements. You will conduct CX and user research using qualitative and quantitative methods, analyze feedback and analytics, and create journey maps to guide CX initiatives.

You’ll collaborate with product, design, and technology teams to implement recommendations and enhance customer experiences in enterprise-scale programs.