Remote CX Programs Architect

Socket.dev; United States; Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Remote-friendly

Job summary

OneSource Virtual (OSV) is seeking a Customer Experience Program Manager to own the design, documentation, and continuous improvement of the post-sale customer journey across all segments. You will translate business insights into structured programs that deliver customer success, accelerate time to value, and drive revenue retention.

Collaborate with Sales, Product, Service Delivery, and Renewals to embed programs across workflows with minimal friction.

Qualifications

• 3–5 years in program management, customer experience, or customer success in SaaS or technology.

Responsibilities

• Map and maintain end-to-end customer journeys across segments and engagement tiers.
• Design, launch, and manage customer experience programs from concept to rollout.
• Monitor metrics (NPS, CSAT, retention, adoption) and drive improvements.
• Collaborate with Sales, Product, Service Delivery, Customer Success and Renewals to integrate programs.
• Advocate for the customer and feed feedback into program iterations.

Skills

Program management

Customer experience

SaaS / technology sector

Cross-functional collaboration

Data-driven mindset

Stakeholder communication

Tools

Planhat

Salesforce

Front

Job description

OneSource Virtual (OSV) is seeking a Customer Experience Program Manager to own the design, documentation, and continuous improvement of the post-sale customer journey across all segments. You will translate business insights into structured programs that deliver customer success, accelerate time to value, and drive revenue retention.

Collaborate with Sales, Product, Service Delivery, and Renewals to embed programs across workflows with minimal friction.