Enterprise VoC & CX Program Lead

Dnb; Florham Park (NJ); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave (up to 16 weeks)

Paid sick time

Education assistance

Volunteer days & donation matching

401k with company matching

Health & wellness benefits

Medical, dental & vision insurance

Job summary

Dun & Bradstreet in Florham Park, NJ seeks a Customer Experience Program Manager to lead and scale enterprise Voice of the Customer initiatives, shaping customer insights into business decisions. You will design surveys, govern data quality, build dashboards with Power BI, and partner with Product, Sales, Operations, Technology and Go-to-Market to embed customer feedback into operating models.

Qualified candidates have 5–8 years in CX, strong Qualtrics skills, and experience with Salesforce or

Qualifications

• Bachelor’s degree in Business Admin, Marketing, or related field.
• 5–8 years in customer experience, VoC, or analytics.
• Experience with Qualtrics Engage, Workflows, and XM Directory is a plus.

Responsibilities

• Lead and scale enterprise VoC programs aligned with priorities.
• Design relational NPS, journey, and touchpoint surveys with best practices.
• Partner with GTM, Product, Ops, Tech, and Sales to embed insights.
• Maintain governance, metadata, taxonomy, and data quality.
• Create dashboards and reports to support KPIs and priorities.
• Analyze feedback to identify trends and actionable recommendations.

Skills

Qualtrics administrator

Cross-functional collaboration

Survey design & analytics

Data storytelling

Microsoft Office proficiency

Education

Bachelor's degree in Business Administration, Marketing, or related

Tools

Qualtrics

Salesforce

Gainsight

Power BI

Google Cloud Platform

Job description

Dun & Bradstreet in Florham Park, NJ seeks a Customer Experience Program Manager to lead and scale enterprise Voice of the Customer initiatives, shaping customer insights into business decisions. You will design surveys, govern data quality, build dashboards with Power BI, and partner with Product, Sales, Operations, Technology and Go-to-Market to embed customer feedback into operating models.

Qualified candidates have 5–8 years in CX, strong Qualtrics skills, and experience with Salesforce or