Remote CX & Operations Project Manager

Axionova Engineering Limited; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Axionova Engineering Ltd. is seeking a Customer Experience Operations Associate Project Manager to bridge customer feedback, data analysis, and operational excellence.

In this role you will gather and analyze CX/EX data, design surveys, and report insights to leaders, while supporting cross-functional initiatives across our Advantage Center and engineering services. You will develop journey maps, monitor KPIs like NPS and CSAT, and help drive continuous improvement.

Qualifications

• High School Diploma or equivalent.
• Two years of experience in Project Management, QA, or leadership roles related to customer experience.
• Bachelor's degree in business, marketing, or related field is a plus.

Responsibilities

• Manage and optimize CX and EX feedback systems.
• Gather feedback from clients, stakeholders, and employees regarding experiences with Axionova's services.
• Organize, analyze, and visualize customer data to derive actionable insights.
• Support cross-functional and single-function projects related to CX and EX.
• Design, implement, and oversee surveys to gather feedback.
• Prepare and present CX and EX updates to business leaders and key stakeholders.
• Support Continuous Improvement (CI) projects that transform the client experience.
• Develop journey maps and analytical visuals conveying the customer perspective.
• Collect and analyze market data for benchmarking purposes.
• Enhance employee engagement by driving key initiatives.
• Improve and manage reporting on KPIs such as NPS, CES, CSAT, and Employee Engagement.

Skills

Project Management

Data Analysis

Customer Experience

Time Management

Adaptability

Problem Solving

Communication

Leadership

Teamwork

Education

High School Diploma

Bachelor's degree in business/marketing or related field

Tools

Tableau

Power BI

JIRA

Job description

Axionova Engineering Ltd. is seeking a Customer Experience Operations Associate Project Manager to bridge customer feedback, data analysis, and operational excellence.

In this role you will gather and analyze CX/EX data, design surveys, and report insights to leaders, while supporting cross-functional initiatives across our Advantage Center and engineering services. You will develop journey maps, monitor KPIs like NPS and CSAT, and help drive continuous improvement.