Remote CX Leader, Wind Segment — Growth & Loyalty

GE Vernova, Inc.; Town of Rotterdam (NY); Remote; USD 128,000 - 214,000; Full time

Benefits offered by this job

Relocation assistance provided

Remote position

Discretionary annual bonus

Job summary

GE Vernova Wind seeks a Customer Experience Segment Leader to drive enterprise CX standards within the Wind business and translate feedback into growth strategies that build loyalty and competitive advantage.

The role partners with the EDGE organization to implement standardized tools, lead cross-functional reviews, and manage a robust closed-loop feedback process to turn insights into measurable improvements.

Qualifications

• Bachelor’s degree required in a related discipline.
• 8+ years of progressive experience in CX, VoC programs, or Customer Operations.
• Experience in energy, industrial, or technology sectors is a plus.

Responsibilities

• Serve as the bridge between the enterprise EDGE CX solutions team and the Wind business; ensure One GE Vernova CX protocols.
• Actively participate in Hoshin Kanri process to align CX goals with Wind roadmap.
• Lead analysis of Wind-specific NPS and CSAT data to identify moments of truth.
• Translate insights into targeted improvement initiatives with Wind leadership.
• Establish a robust operating rhythm with cross-functional CX reviews.
• Design and manage the Wind segment closed-loop process with root-cause analysis.
• Collaborate with cross-functional teams to map and eliminate friction in the customer journey.
• Maintain alignment with EDGE policies and One Vernova vision.
• Foster a customer-first culture and lead internal CX communications.

Skills

Customer Experience

VoC programs

Analytical thinking

Cross-functional collaboration

Education

Bachelor’s degree in Business, Marketing, Engineering, or a related discipline

Job description

GE Vernova Wind seeks a Customer Experience Segment Leader to drive enterprise CX standards within the Wind business and translate feedback into growth strategies that build loyalty and competitive advantage.

The role partners with the EDGE organization to implement standardized tools, lead cross-functional reviews, and manage a robust closed-loop feedback process to turn insights into measurable improvements.