Remote CX Segment Leader, Wind: Growth & Insights

GE Vernova, Inc.; United States; Remote; USD 128,000 - 214,000; Full time

Benefits offered by this job

Relocation Assistance Provided

Health coverage

401(k) with company match

Tuition assistance

Parental leave

Life insurance

Paid holidays

Employee Assistance Program

Job summary

GE Vernova, Inc. is seeking a Customer Experience Segment Leader for the Wind business. This role will drive enterprise CX standards while embedding local accountability to improve the customer journey and build long-term loyalty.

You will transform feedback into actionable strategies, lead cross-functional CX reviews, and ensure governance of the Wind CX program in alignment with One Vernova principles.

Qualifications

• Bachelor’s degree required in business, marketing, engineering, or related discipline.
• 8+ years of progressive experience in Customer Experience, VoC programs, or Customer Operations in energy/industrial/tech sectors.

Responsibilities

• Serve as the primary advocate for customer experience within the GE Vernova Wind business.
• Translate customer feedback into Wind-specific growth and recovery strategies.
• Lead analysis of Wind-specific NPS and CSAT data to identify moments of truth and drivers of sentiment.
• Establish a robust operating rhythm with cross-functional CX reviews and action plans.
• Design and manage a closed-loop process to address negative feedback with root-cause analysis.
• Partner with Wind leadership to align CX initiatives with the Wind roadmap.
• Foster a customer-first culture and socialize CX initiatives across the organization.

Skills

CX leadership

NPS/CSAT

Data analysis

Cross-functional leadership

Education

Bachelor’s degree in Business, Marketing, Engineering

Job description

GE Vernova, Inc. is seeking a Customer Experience Segment Leader for the Wind business. This role will drive enterprise CX standards while embedding local accountability to improve the customer journey and build long-term loyalty.

You will transform feedback into actionable strategies, lead cross-functional CX reviews, and ensure governance of the Wind CX program in alignment with One Vernova principles.