Remote CX Segment Leader - Wind Growth & Insight

GE Vernova, Inc.; City of Schenectady (NY); Remote; USD 128,000 - 214,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement with match

Tuition assistance

Paid time off

Job summary

GE Vernova, Inc. seeks a CX Segment Leader to champion customer experience across the Wind business, translating feedback into growth and recovery actions. You will drive enterprise CX standards, ensure accountability, and align with One Vernova strategy.

The role requires leading cross-functional teams, leveraging NPS/CSAT/VoC to shape the Wind roadmap and deliver measurable improvements that create loyalty and competitive advantage.

Qualifications

• Bachelor's degree in Business, Marketing, Engineering, or related discipline.
• 8+ years of progressive experience in Customer Experience, VoC programs or Customer Operations.
• Experience in energy, industrial, or technology sectors.

Responsibilities

• Advocate for customer experience within the Wind business and execute enterprise CX standards.
• Participate in HK planning to align CX goals and NPS targets with Wind roadmap.
• Lead analysis of Wind NPS/CSAT data and translate insights into improvement initiatives.
• Establish a governance rhythm with cross-functional CX reviews and action plans.
• Design and manage a Wind segment-level closed-loop feedback process with root cause analysis.
• Collaborate with cross-functional teams to map processes and reduce friction in the customer journey.
• Maintain alignment with EDGE policies and One Vernova strategy as CX liaison.
• Foster a customer-first culture and lead internal communications on CX initiatives.

Skills

CX strategy

NPS/CSAT/VoC

Data analysis

Cross-functional leadership

Lean / continuous improvement

Change management

Education

Bachelor's degree in Business, Marketing, Engineering, or related

Job description

GE Vernova, Inc. seeks a CX Segment Leader to champion customer experience across the Wind business, translating feedback into growth and recovery actions. You will drive enterprise CX standards, ensure accountability, and align with One Vernova strategy.

The role requires leading cross-functional teams, leveraging NPS/CSAT/VoC to shape the Wind roadmap and deliver measurable improvements that create loyalty and competitive advantage.