Customer Experience Manager (Fully Remote)

Partner Company; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Partner Company is looking for a senior CX researcher and strategist to advance customer experience across an enterprise program. You will lead research, map journeys, and translate insights into actionable plans that guide cross-functional teams.

Responsibilities include facilitating workshops, prioritizing initiatives, and tracking business outcomes. This role offers remote work within the US or EMEA and emphasizes growth, collaboration, and care within a supportive culture.

Qualifications

• 5+ years CX experience, strong facilitation, data fluency, and stakeholder influence.

Responsibilities

• Lead customer-centered research and CX improvements within an enterprise strategy.
• Guide projects from discovery to measurement while influencing cross-functional teams.
• Conduct research, map journeys, and synthesize insights into actionable plans.
• Facilitate workshops, prioritize initiatives, and track business outcomes.

Skills

CX experience

Facilitation

Data fluency

Stakeholder management

Job description

• Lead customer-centered research and CX improvements within an enterprise strategy.
• Guide projects from discovery to measurement while influencing cross-functional teams.

Responsibilities:

• Conduct research, map journeys, and synthesize insights into actionable plans.
• Facilitate workshops, prioritize initiatives, and track business outcomes.

Requirements:

• 5+ years CX experience, strong facilitation, data fluency, and stakeholder influence.
• Remote within US or EMEA.
• Professional growth and collaborative culture.

Partner Company

Our partner is an established enterprise focused on customer experience and business performance. The culture emphasizes collaboration, trust, unity, growth, and care, with opportunities for professional development.