Remote CX Data Analyst: Tableau & Excel Insights

Deckers Group; Denver (CO); Ibrido; USD 62.000 - 71.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Pay and Bonuses

Financial Planning and wellbeing

Time away from work

Extras, discounts and perks

Growth and Development

Health and Wellness

Descrizione del lavoro

Deckers Brands is seeking a Customer Experience Data Analyst to translate orderbook and operational data into reliable reporting, actionable insights, and strategic recommendations. You will develop Tableau dashboards, advanced Excel solutions, monitor data quality, and collaborate with CE Leadership, Supply Chain, D&D, and global stakeholders.

You’ll apply AI and automation to improve reporting speed and consistency while upholding data governance.

Competenze

• 2+ years of experience using Microsoft Excel with large datasets.
• 2+ years of reporting, analytics, or business intelligence experience.
• Experience building dashboards and visualizations in Tableau or similar BI tools.
• Advanced Excel skills including lookups, SUMIFS, pivot tables, and large dataset analysis.
• Strong analytical, problem-solving, and root-cause analysis skills.
• Ability to translate business objectives into reporting solutions and actionable insights.
• Experience with data quality validation and reporting governance practices.
• Effective communication and stakeholder management skills.
• Self-motivated with the ability to manage multiple priorities in a remote environment.
• Commitment to Deckers values: Be Bold, Honest, Open, Courageous, and Kind.

Mansioni

• Build, maintain, and enhance Tableau dashboards and advanced Excel reporting solutions
• Partner with Customer Experience and cross-functional stakeholders to translate business needs into data-driven insights and recommendations
• Design and validate reporting logic, calculations, and visualizations to ensure data accuracy and usability
• Monitor reporting performance and investigate data discrepancies to support timely issue resolution
• Support reporting migrations, enhancements, and continuous improvement initiatives
• Manage reporting requests, priorities, and stakeholder communication
• Maintain reporting documentation, training materials, and governance standards
• Deliver ad hoc analysis and reporting to support Customer Experience and Supply Chain business priorities

Conoscenze

Tableau

Advanced Excel

Data analysis

Stakeholder management

Problem solving

Strumenti

Excel

Descrizione del lavoro

Deckers Brands is seeking a Customer Experience Data Analyst to translate orderbook and operational data into reliable reporting, actionable insights, and strategic recommendations. You will develop Tableau dashboards, advanced Excel solutions, monitor data quality, and collaborate with CE Leadership, Supply Chain, D&D, and global stakeholders.

You’ll apply AI and automation to improve reporting speed and consistency while upholding data governance.