Remote Customer Training & Onboarding Specialist

Capital Factory; United States; On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Fully remote

Health/Dental/Vision insurance

Paid vacation, sick, holidays

Home office stipend

Professional development budget

Job summary

Feathr is seeking a Customer Training & Onboarding Specialist to guide new customers through Feathr’s onboarding process, enabling them to navigate the platform and launch basic campaigns confidently.

You will conduct onboarding sessions, tailor configurations, and monitor progress to ensure customers understand high-level Feathr concepts and are excited about advanced features. This role emphasizes proactive problem-solving and clear technical communication.

Qualifications

• 2+ years experience training customers in software adoption or platform implementation.
• 1 year experience in a software-related/tech product environment.
• Proficient at managing simultaneous projects.

Responsibilities

• Platform Implementation: Become a Feathr Product expert, manage accounts, ensure smooth setup, tailor platform to customer needs, track progress in Salesforce and databases.
• User Training: Deliver comprehensive training sessions, cover key features and best practices, conduct ~5 onboarding calls daily, communicate with customers and Feathr teams.
• Building Excitement: Highlight diverse capabilities and success stories to inspire confidence and demonstrate Feathr's value.

Skills

Proactive problem-solving

Training progress monitoring

Awareness

Effective technical communication

Accountability

Job description

Feathr is seeking a Customer Training & Onboarding Specialist to guide new customers through Feathr’s onboarding process, enabling them to navigate the platform and launch basic campaigns confidently.

You will conduct onboarding sessions, tailor configurations, and monitor progress to ensure customers understand high-level Feathr concepts and are excited about advanced features. This role emphasizes proactive problem-solving and clear technical communication.