Engagement Moderators

ModSquad; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

ModSquad is seeking experienced Engagement Moderators to join a fully remote team. You’ll monitor social feeds, respond to public inquiries with pre-approved text, and escalate issues to the client’s security team when required.

The role includes background and ID checks and familiarity with security software. We work with global brands and support a wide range of languages, offering flexible remote opportunities.

Qualifications

• Experience in social media moderation, translation, and live engagement.
• Ability to follow evolving rules and workflows.
• Willingness to undergo background and ID checks.
• Familiarity with basic security software usage.

Responsibilities

• Monitor social feeds and moderate content.
• Respond to public inquiries using pre-approved text.
• Elevate security-related issues to the client’s security team when necessary.
• Stay informed and up-to-date with relevant information.
• Undergo profile, background, and ID checks for client security.

Skills

Social Moderation

Translation

Live engagement

Job description

We Could Use Someone Like You in Our Crew.

Join Our Team: Engagement Moderators Wanted!

Are you a social media pro, gamer, or digital enthusiast? Do you love the digital landscape and have a passion for engaging with online communities? If so, we want you to join our talent network!

We are seeking experienced Social Media Moderators to join our remote team. As a valued member of our talent network, you will monitor and moderate social feeds, respond to public inquiries using pre-approved text, and elevate issues to our client’s security team when necessary.

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

As an Engagement Moderator, you will:

• Utilize your previous experience in Social Media moderation, translation, and live engagement.

• Adhere to evolving rules and workflows.

• Stay informed and up-to-date with relevant information.

• Undergo additional profile, background, and ID checks for client security.

• Install and use specific security software.

*Pro Tip*

Take your time and complete your application thoroughly. Use complete, grammatically correct sentences to demonstrate your professional communication skills. This will significantly increase your chances of being contacted for an interview!

Please Note: A Chromebook is not sufficient for ModSquad projects.

Join our talent network today and be a part of our dynamic team of Social Media Moderators!

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.