Remote Customer Support & Tech Help Specialist

School Result; Milwaukee (WI); Remote; USD 33,300 - 40,700; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid training and paid time off

401(k) with company contribution

Product discounts

Job summary

A leading security company is seeking a Customer Service Representative to provide world-class support for consumers. This full-time remote position offers $37,000 per year and includes various benefits from day one, such as health insurance, 401(k) matching, and paid training. The successful applicant will manage inbound calls for product and warranty inquiries, ensuring positive experiences. Only candidates with a high school diploma and 2+ years in a customer service environment are preferred. Training begins on May 4, 2026.

Qualifications

• 2+ years’ experience in a contact center or fast-paced customer service environment.
• Access to a static IP address and required internet speed.
• Safe, secure workspace; must pass background and drug tests.

Responsibilities

• Manage inbound calls to resolve product and technical support issues.
• Identify problems, determine causes, and explain resolutions clearly.
• Negotiate solutions in sensitive consumer situations.

Skills

Excellent professional communication skills

Proficiency in Microsoft Office

Ability to thrive in a focused environment

Positive and team-oriented approach

Education

High school diploma or equivalent

College degree preferred

Job description

A leading security company is seeking a Customer Service Representative to provide world-class support for consumers. This full-time remote position offers $37,000 per year and includes various benefits from day one, such as health insurance, 401(k) matching, and paid training. The successful applicant will manage inbound calls for product and warranty inquiries, ensuring positive experiences. Only candidates with a high school diploma and 2+ years in a customer service environment are preferred. Training begins on May 4, 2026.