Remote Customer Support Specialist — Veteran Friendly

MSCCN; United States; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits

Paid Time Off

Employee wellness and engagement

Job summary

Teleperformance is seeking a Customer Service Representative to handle diverse inquiries from home across the United States. You will listen actively, provide accurate information, and resolve issues with a focus on first-call resolution.

Qualifications include a High School diploma and at least 6 months of experience. The role offers paid training, full benefits, and a supportive team environment, with opportunities to work remotely and contribute to customer success.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Active listening

Communication

Problem solving

Organizational skills

Emotional intelligence

Team collaboration

Open-mindedness

Critical thinking

Multitasking

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Service Representative to handle diverse inquiries from home across the United States. You will listen actively, provide accurate information, and resolve issues with a focus on first-call resolution.

Qualifications include a High School diploma and at least 6 months of experience. The role offers paid training, full benefits, and a supportive team environment, with opportunities to work remotely and contribute to customer success.